Senior Technical Success Manager - São Paulo
WFA Digital Insight
As the demand for digital analytics platforms continues to soar, companies like Amplitude are looking for experts who can bridge the gap between technical capabilities and business outcomes. With the rise of AI-first solutions, the need for skilled Technical Success Managers has grown significantly. Amplitude, a leading digital analytics platform, is seeking a Senior Technical Success Manager to drive customer success in São Paulo. This role is particularly interesting in the current remote job market, where companies are looking for professionals who can work independently and drive results in a fast-paced environment. Candidates with a strong technical background and business acumen are in high demand, and this role offers a unique opportunity to work with a best-in-class solution and drive customer growth.
Job Description
About the Role
The Senior Technical Success Manager role at Amplitude is a critical position that requires a deep understanding of the company's digital analytics platform and the ability to drive customer deployment and adoption. As a Senior Technical Success Manager, you will be responsible for owning customer deployment, adoption, and value realization across Amplitude's platform. You will work closely with customers to understand their business goals and develop success plans that connect Amplitude's platform to the outcomes that matter most to them.The Customer Success team at Amplitude is responsible for building relationships with and driving long-term value realization for Amplitude's customers. As a Senior Technical Success Manager, you will be an integral part of this team and will work closely with Account Executives, product managers, and other stakeholders to drive customer success.
What You Will Do
- Own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts, from presales through renewal
- Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use case alignment, and coordination of delivery
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
- Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
What We Are Looking For
- Business acumen: understands each customer's business model, growth levers, and priorities
- Technical fluency: comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows
- Delivery excellence: drives deployment and implementation quality across a full book of business
- Ownership of outcomes across portfolio: responsible for retention across your territory
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Experience working with digital analytics platforms and AI-first solutions
- Strong problem-solving skills and ability to think critically
Nice to Have
- Experience working with Excel and other data analysis tools
- Knowledge of data foundations, taxonomy, and instrumentation patterns
- Experience working with customer technical ecosystems and AI agent configuration
- Certification in digital analytics or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a best-in-class digital analytics platform
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest tools and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Make sure you have a strong understanding of digital analytics platforms and AI-first solutions before applying for this role.
- Highlight your technical fluency and business acumen in your resume and cover letter, and be prepared to provide examples of how you have driven customer deployment and adoption in previous roles.
- Practice your communication and interpersonal skills, as you will be working closely with customers and stakeholders to drive success.
- Be prepared to talk about your experience working with data analysis tools and your ability to think critically and solve problems.
- Research Amplitude and its products before applying, and be prepared to ask informed questions during the interview process.
- Be prepared to provide examples of how you have driven customer success and growth in previous roles, and how you plan to do so in this role.
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