Senior Technical Writer

About the Role

The role involves collaborating with various stakeholders, including product managers, engineers, and QA teams, to gather technical information and validate the accuracy of documentation. A strong understanding of the importance of clear, concise documentation in enhancing the user experience is crucial. The successful candidate will have a customer-service mindset and a passion for serving both internal stakeholders and external users.

Datacor's mission to better equip the industry with software solutions that solve customers' most difficult problems means that the Senior Technical Writer will be part of a dynamic team dedicated to delivering thoughtful, intuitive products. The company's commitment to helping customers use data as a competitive advantage makes it an exciting place to work for professionals who are passionate about the impact of technology on industries such as sanitizing, fertilizing, beautifying, cleaning, and recycling.

What You Will Do

• Create, organize, and maintain user-facing and internal documentation, including user guides, release notes, process documents, and additional documentation as needed.
• Collaborate with product managers, engineers, QA, and other stakeholders to gather technical information and validate accuracy.
• Work in a cloud-based Component Content Management System (CCMS) to ensure content reuse, consistency, collaboration, and scalability.
• Advocate for users by crafting content that is clear, usable, and aligned with product workflows.
• Build strong working relationships across teams (product, support, and engineering) and contribute to a positive, service-focused documentation culture.
• Leverage AI tools to accelerate delivery, such as transforming recorded demos and transcripts into draft documentation for rapid editing and refinement.
• Use AI-powered editing and analysis tools to improve documentation accuracy, consistency, and overall quality.
• Apply AI-based analytics and reporting to gain visibility into the questions users are asking and the issues they’re trying to solve, helping the team identify content gaps and opportunities for improvement.
• Improve content, processes, and standards based on feedback, analytics, and your own observations.

What We Are Looking For

• 5 to 7+ years of technical writing experience documenting enterprise-level software applications.
• Proven ability to manage your own projects and deadlines with minimal oversight.
• Experience using topic-based CCMS authoring tools (e.g., ClickHelp, MadCap Flare, etc.).
• Strong collaboration skills: you work well with engineers, project managers, and peers.
• Excellent writing, grammar, editing, and content structuring skills.
• Comfort working in a remote environment and across time zones.
• Professional, courteous, and relationship-driven approach to teamwork.
• Demonstrates a customer-service mindset toward both internal stakeholders and the external users.

Nice to Have

• Experience with AI tools for content creation, editing, and analysis.
• Knowledge of process manufacturing and software solutions for this industry.
• Certification in technical writing or a related field.
• Experience working with global teams and understanding of cultural differences in communication.

Benefits and Perks

• Opportunity to work with a leading provider of software solutions for the process manufacturing space.
• Collaborative, dynamic work environment with a focus on customer service and data-driven solutions.
• Professional development opportunities, including training and certification programs.
• Flexible, remote work arrangement with the possibility of working across time zones.
• Access to the latest technology and tools, including AI-powered editing and analysis software.
• Competitive compensation package and benefits, with a focus on work-life balance.
• Recognition and reward for outstanding performance and contributions to the team.

• Ensure your portfolio showcases your ability to create clear, accurate, and user-focused documentation for software solutions.
• Develop a strong understanding of AI tools and their applications in technical writing, such as content creation, editing, and analysis.
• Highlight your experience in working independently and managing projects with minimal oversight.
• Prepare to discuss your approach to collaboration and building relationships with stakeholders, including product managers, engineers, and QA teams.
• Be ready to provide examples of how you have improved content, processes, and standards based on feedback, analytics, and personal observations.
• Research Datacor's products and services to understand the company's mission and how your role contributes to its goals.
• Emphasize your customer-service mindset and passion for serving both internal stakeholders and external users.