Senior Travel Consultant (UK, Virtual, EUROPE)

About the Role

The travel industry is rapidly evolving, with digital transformation at the forefront. As a senior travel consultant, you will be expected to stay up-to-date with the latest industry trends, technologies, and best practices, applying this knowledge to drive innovation and improvement within the organization.

You will report to a senior manager and work closely with a team of travel consultants, as well as other departments such as sales and marketing, to achieve business objectives and deliver exceptional customer experiences.

What You Will Do

• Manage travel reservations for clients, including booking flights, hotels, and rental cars
• Respond to client inquiries, providing expert travel advice and tailored solutions
• Identify opportunities to improve operational processes and commercial relationships with clients
• Collaborate with a global team of travel professionals to deliver exceptional customer experiences
• Stay up-to-date with the latest industry trends, technologies, and best practices
• Apply knowledge of travel industry policies, procedures, and processes to drive innovation and improvement
• Provide industry information, such as low fares, exchange costs, and penalties, to clients
• Seek opportunities to review and improve current knowledge of the state of the various travel industries supported
• Maintain and expand current knowledge of the travel industry, including new destinations, services, and technologies
• Develop and maintain strong relationships with clients, understanding their unique needs and preferences
• Identify opportunities to upsell and cross-sell travel services, driving revenue growth and business development

What We Are Looking For

• Extensive experience as a travel consultant, with a strong understanding of the travel industry and its policies, procedures, and processes
• Advanced skills in GDS Sabre, with the ability to navigate complex travel systems and technologies
• Excellent verbal and written communication skills in English, with the ability to communicate effectively with clients and colleagues
• Strong customer service skills, with a focus on delivering exceptional customer experiences
• Ability to work effectively in a remote setting, with strong self-motivation and discipline
• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong attention to detail, with a focus on accuracy and quality

Nice to Have

• Experience working with digital travel platforms and technologies
• Knowledge of sustainability and environmental practices in the travel industry
• Certification in travel consulting or a related field
• Experience working in a global team environment, with a strong understanding of cultural diversity and sensitivity
• Proficiency in multiple languages, with the ability to communicate effectively with clients and colleagues

Benefits and Perks

• Flexible working hours and remote work options, with the ability to work from home or a remote location
• Opportunities to grow your skillset and career, with access to training and development programs
• Generous vacation days, with the ability to rest and recharge
• Compensation package, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts, with access to exclusive offers and benefits
• Inclusive work environment, with a focus on diversity, equity, and inclusion
• Opportunities to participate in charitable activities and community events, with a focus on giving back and making a positive impact

• Develop a strong understanding of the travel industry, including its policies, procedures, and processes, to stand out as a candidate
• Highlight your advanced digital skills, including proficiency in GDS Sabre and other travel technologies
• Emphasize your excellent customer service skills, with a focus on delivering exceptional customer experiences
• Be prepared to discuss your experience working in a remote setting, including your ability to self-motivate and work effectively in a virtual team environment
• Research the company culture and values, and be prepared to discuss how you align with them
• Consider creating a portfolio or samples of your work, to demonstrate your skills and experience as a travel consultant
• Be prepared to negotiate your salary and benefits, with a focus on finding a package that meets your needs and expectations