Senior UX Researcher

About the Role

The role involves working closely with cross-functional teams, including Product Design, Product Management, Brand, and Marketing. Your ability to build trusted relationships with stakeholders and communicate complex research findings in a clear and compelling way will be essential to success. With a focus on both product and marketing research, this role offers a unique opportunity to explore the intersections between user experience, brand perception, and digital marketing.

Gitlab's commitment to innovation and continuous learning creates an environment where researchers can thrive. The company's values of transparency, collaboration, and results-driven decision-making foster a culture of open communication and mutual respect. As a Senior UX Researcher, you will be part of a talented team of researchers who are passionate about driving impact through user-centered design.

What You Will Do

• Lead foundational, problem validation, and strategic research projects across assigned product areas and beyond
• Drive both brand and product research, including buyer persona development, brand perception studies, and digital experience research
• Develop a deep understanding of users within your area of coverage, including their behaviors, pain points, workflows, and goals
• Identify macro insights that connect across research initiatives, revealing patterns and trends that inform product and marketing strategies
• Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach
• Communicate complex research findings in a clear and compelling way, increasing empathy across the organization
• Advocate for and socialize actionable insights that drive design and business decisions
• Mentor other researchers and contribute to the development of the Experience Research team's processes and best practices
• Collaborate with stakeholders to prioritize research initiatives, balancing impact, product direction, and company objectives
• Develop and maintain a deep understanding of industry trends, emerging technologies, and competitor landscapes

What We Are Looking For

• Empathetic, curious, and open-minded approach to research, with a passion for understanding user needs and behaviors
• Deep mixed-methods research experience, with a strong foundation in qualitative and quantitative research methods
• Ability to communicate complex research findings in a clear and compelling way, both written and verbal
• Experience working in a fast-paced, dynamic environment, with a proven track record of driving research initiatives that inform design and business decisions
• Strong collaboration and influencing skills, with the ability to build trusted relationships with stakeholders
• Bachelor's degree in a related field, such as Human-Computer Interaction, Psychology, or Sociology
• 5+ years of experience in UX research, with a focus on product and marketing research
• Proficiency in research tools and software, such as UserTesting, TryMyUI, or similar

Nice to Have

• Experience working in the tech industry, with a focus on DevSecOps or related fields
• Knowledge of AI-powered features and emerging technologies, such as machine learning or natural language processing
• Certification in UX research or a related field, such as UX design or human-centered design
• Experience working in a remote or distributed team environment, with a strong ability to self-manage and prioritize tasks

Benefits and Perks

• Competitive salary and benefits package, with a focus on providing a comprehensive compensation plan
• Opportunity to work with a talented team of researchers and designers, with a strong culture of collaboration and mutual respect
• Flexible working hours and remote work options, with a focus on providing a healthy work-life balance
• Professional development opportunities, including training and education programs, conference attendance, and mentorship
• Access to cutting-edge research tools and software, with a focus on providing the resources needed to drive innovative research initiatives
• Recognition and reward programs, including bonuses and stock options, to recognize and reward outstanding performance
• Comprehensive health and wellness programs, including mental health support and employee assistance programs
• Generous paid time off and holiday schedule, with a focus on providing a restful and rejuvenating work environment

• Develop a strong portfolio that showcases your UX research skills, including case studies and examples of your work
• Be prepared to talk about your research process, including how you prioritize initiatives and communicate findings to stakeholders
• Show a genuine passion for user-centered design and a willingness to learn and adapt in a fast-paced environment
• Highlight your ability to work collaboratively with cross-functional teams, including designers, product managers, and marketers
• Be prepared to discuss your experience with research tools and software, including your proficiency in quantitative and qualitative methods
• Don't be afraid to ask questions during the interview process, and be prepared to provide examples of your problem-solving skills