Senior Workflow Coordinator

About the Role

Reporting to the Manager, Business Analytics, this role requires a high level of independence, self-motivation, and the ability to adapt to changing business needs. The Senior Workflow Coordinator will be responsible for ensuring that all workflows, reports, and processes are up-to-date and accurately communicated to team members. This involves close coordination with various stakeholders to ensure seamless execution of operational tasks.

As part of Qurate Retail Group, the company behind leading retail brands such as QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road, this role offers a unique opportunity to be part of a diverse and dynamic team. The company is committed to creating an inclusive work environment that fosters growth, innovation, and collaboration among its employees.

What You Will Do

• Maintain and update calendars, trackers, and supporting documentation to ensure accuracy and timely communication to team members.
• Prepare weekly reports, summaries, and status updates that support team operations and business execution.
• Review forms, files, and data for completeness and consistency, identifying gaps before they impact downstream teams.
• Coordinate with cross-functional partners to collect missing information, clarify details, and ensure deliverables are on schedule.
• Manage intake, routing, documentation, and process tracking, escalating delays or issues as needed.
• Support the team in managing multiple priorities and adjusting to changing business needs while maintaining quality and accuracy.
• Identify areas for process improvement and propose solutions to enhance operational efficiency.
• Develop and maintain strong relationships with stakeholders to ensure effective communication and collaboration.
• Stay up-to-date with changes in business operations and adjust workflows accordingly.

What We Are Looking For

• 1+ year of experience with Microsoft Excel, including using formulas, organizing data, and reviewing reports for accuracy and completeness.
• 1+ year of experience managing multiple priorities and adjusting to changing business needs while maintaining quality and accuracy.
• 1+ year of experience independently investigating issues, taking action, and escalating when needed.
• 1+ year of experience coordinating several tasks at once while maintaining accuracy and meeting timelines.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented with strong organizational skills, able to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work independently and as part of a team, with a high degree of self-motivation and flexibility.
• Experience with workflow management tools and software is a plus.

Nice to Have

• Experience in a similar role within a retail or e-commerce environment.
• Knowledge of data analysis tools and techniques beyond Excel, such as SQL or Tableau.
• Certification in workflow management or a related field.
• Experience with project management software and methodologies.

Benefits and Perks

• Competitive compensation package.
• Paid time off and holidays.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Amazing company discounts on Qurate Retail Group's brands.
• Health care benefits starting on day 1.
• 401(k) plan.
• Tuition reimbursement benefits.
• Opportunity to work with a leading retail company and its diverse brands.
• Remote work arrangement with occasional in-office visits.
• Professional development opportunities in a dynamic and growing company.

• Develop a strong foundation in Microsoft Excel, including advanced formulas and data analysis techniques, to stand out in this role.
• Showcase your ability to work independently and manage multiple priorities by highlighting relevant experiences in your resume or cover letter.
• Prepare examples of times when you had to investigate and resolve issues, and be ready to discuss them during the interview.
• Emphasize your attention to detail and organizational skills, as these are crucial for maintaining accurate workflows and meeting deadlines.
• Consider creating a portfolio that demonstrates your analytical and problem-solving skills, even if it's not directly related to workflow coordination.
• Be prepared to discuss how you stay updated with changes in business operations and how you adapt workflows accordingly.
• When negotiating salary, highlight your relevant experience and the value you can bring to the company, considering factors like location and industry standards.