Senior/Staff Product Manager, Flights

About the Role

The successful candidate will have a strong background in product management, with a focus on travel innovation and customer experience. You will be working closely with cross-functional teams, including design, engineering, product operations, customer experience, and sales to bring initiatives to life. Your ability to drive acquisition, activation, and retention through thoughtful experimentation and strategic enhancements will be crucial to the success of this role.

What You Will Do

• Contribute to the product strategy, roadmap, and development for a suite of post-booking modification capabilities that align with Engine's mission
• Help grow Engine's Flights business by building world-class flexibilities into the customer experience
• Enhance and contribute to partnerships that enhance the value of Engine, working closely with Product and Business Development teams
• Work closely with design, engineering, product operations, customer experience, and sales to bring initiatives to life from initial ideation through post-launch
• Collaborate with other PMs within Travel or related product teams to drive alignment and shared goals
• Develop and maintain a deep understanding of the flights post-booking customer journey, airline connectivities, and industry expertise
• Leverage AI tools and automation to optimize workflows and personalize experiences
• Drive cross-functional systems from zero and scale them with a long-term lens
• Mentor and elevate the people and teams around you, demonstrating natural leadership and mentoring instincts

What We Are Looking For

• 5+ years of product management experience with a deep focus on flights travel, preferably with post-booking modification experience
• Understanding of flights post-booking customer journey, airline connectivities, and deep industry expertise
• Comfort building cross-functional systems from zero and scaling them with a long-term lens
• Experience leveraging AI tools and automation to optimize workflows and personalize experiences
• Strategic thinker who's also execution-obsessed, with the ability to zoom out and zoom in with equal comfort
• Natural leadership and mentoring instincts, with the ability to elevate the people and teams around you
• Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams

Nice to Have

• Experience working with travel industry partners and stakeholders
• Knowledge of machine learning and data analytics
• Familiarity with cloud-based technologies and agile development methodologies
• Certification in product management or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance

• To stand out as a candidate, be prepared to showcase your expertise in travel innovation and customer experience, with specific examples of how you've driven acquisition, activation, and retention in previous roles.
• Make sure to highlight your experience with AI-native product thinking and strategic enhancements, as these are key requirements for the role.
• Demonstrate your ability to work closely with cross-functional teams, including design, engineering, product operations, customer experience, and sales.
• Be prepared to discuss your understanding of the flights post-booking customer journey, airline connectivities, and industry expertise.
• Show a willingness to learn and adapt to new technologies and methodologies, and be open to feedback and continuous improvement.
• Use your cover letter to tell a story about how your skills and experience align with the role, rather than just listing your qualifications.
• Don't be afraid to ask questions during the interview process, such as what the biggest challenges are in the role, or how the company approaches innovation and customer experience.