Service Coordinator

About the Role

The day-to-day responsibilities of this position are diverse and challenging, offering a unique opportunity for professional growth and development. You will be working closely with the customer service team, crew members, and other stakeholders to ensure that projects are completed efficiently and to a high standard.

As a Service Coordinator at Ferrellgas, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. The company is committed to supporting its employees with comprehensive benefits, training, and development opportunities, making it an attractive option for those seeking a rewarding and challenging career.

What You Will Do

• Perform daily operations of service routing and scheduling, ensuring compliance with operational processes and productivity standards.
• Maintain an accurate database of planning and regulatory requirements for each county and municipality.
• Serve as the primary point of contact for project communications, liaising with customers, crew members, and other stakeholders.
• Proactively communicate with customers throughout each project phase, including follow-up after completion.
• Ensure that site plans are completed, collected, and filed accurately, evaluating them for accuracy and legitimacy.
• Initiate communication to prompt the permitting process, once site plans are complete.
• Communicate with customers regarding lead times and project timelines.
• Maintain, document, and publish project timelines, requesting utility surveys as necessary.
• Submit tank set service orders according to project timelines and service reservation calendars.
• Obtain approval from the Customer Service Manager (CSM) for applicable pricing and fees associated with regulatory processes.
• Request necessary inspections during project phases and follow up to gain inspection approvals.
• Record, file, and communicate project information accurately.

What We Are Looking For

• High school diploma or equivalent required.
• At least 5 years of customer service experience.
• Advanced Excel skills, with the ability to maintain complex spreadsheets and databases.
• Basic accounting skills, with knowledge of financial principles and practices.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Typing and data entry experience, with high accuracy and speed.
• Proven telephone communication skills, with the ability to interact with customers and stakeholders.
• General PC skills, including Word, Excel, and PowerPoint.
• Experience with routing and distribution software is preferred.
• Ability to work collaboratively in a team environment, with a strong focus on customer service.
• Must be a Citizen or National of the United States, a lawful permanent resident, or have authorization to work in the United States.

Nice to Have

• Experience in a similar role, with knowledge of service coordination and operational management.
• Familiarity with project management software and tools.
• Certification in customer service or a related field.
• Knowledge of local regulations and compliance requirements.

Benefits and Perks

• Comprehensive Health Coverage, including medical, dental, vision, accident, and critical illness insurance.
• Income Protection, with company-provided short-term and long-term disability, life insurance, and AD&D.
• Financial Wellness, including 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Time Off & Family Support, with Paid Time Off (PTO), parental leave, and tuition reimbursement.
• Wellness & Assistance Programs, including wellness programs, Employee Assistance Program (EAP), and Medicare support.
• Employee Perks, such as referral programs, employee discount programs, and propane savings.

• Develop your Excel skills to advanced level, focusing on data management and analysis.
• Prepare examples of your customer service experience, highlighting situations where you resolved complex issues efficiently.
• Familiarize yourself with routing and distribution software to gain a competitive edge.
• Emphasize your ability to work collaboratively in a team environment, with a strong focus on customer satisfaction.
• Review the company's benefits and perks to understand the overall compensation package and how it aligns with your career goals.
• Practice your problem-solving skills, as they are crucial for success in this role.
• Be prepared to discuss your experience with project management tools and software.