Service Delivery Manager (US)

namename·Remote(United States)
Project Management
SalesforceAdjust

WFA Digital Insight

As demand for digital payment security experts grows, Entersekt stands out with its innovative approach. With over 210 million active users, the company is poised for global expansion. To succeed in this Service Delivery Manager role, candidates will need strong Salesforce skills and a deep understanding of the digital payments landscape. High demand for specialists in this field means candidates with the right skills are in a strong position to negotiate.

Job Description

About the Role

The Service Delivery Manager acts as the client’s advocate, ensuring services and products meet expectations while driving adoption and performance. They monitor delivery quality, resolve issues, and implement improvements at both operational and product levels.

Responsibilities

  • Client Relationship Management: Manage client expectations, conduct regular service reviews, and monitor client satisfaction metrics.
  • Service Performance and Quality Assurance: Develop and track Service Level Agreements (SLAs) and key performance indicators (KPIs), reporting any deviations to clients and management.

About the Company

Entersekt is a leader in digital banking fraud prevention and payment security, with a track record of success across multiple continents. The company enables secure digital transactions for leading financial institutions globally, protecting over 210 million active users on its platform.

How to Stand Out

  • Familiarize yourself with Salesforce and Adjust to stand out as a candidate.
  • Prepare examples of how you've driven adoption and performance in previous roles.
  • Show a deep understanding of the digital payments landscape and security solutions.
  • Highlight your ability to build trust with clients through proactive communication and governance.
  • Be prepared to discuss how you've identified opportunities for process improvements and implemented changes in previous roles.

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