Service Delivery & Project Coordinator

About the Role

Day-to-day, you will be working closely with internal teams, vendors, and customers to ensure that all aspects of service delivery and project management are executed flawlessly. This includes managing quotes, orders, shipments, inventory, and configurations, as well as coordinating deployments, installs, and go-lives. Your ability to understand the company's service offerings and operational workflows will be key to your success in this role.

Zella Technologies is committed to innovation and excellence in the digital services sector. As such, this role offers the opportunity to work with cutting-edge technologies and to contribute to the growth and development of the company. You will be part of a dynamic team that values collaboration, creativity, and problem-solving, and you will be expected to embody these values in your work.

What You Will Do

• Coordinate and manage customer services, including quote support, order placement, and follow-up
• Oversee project management, including project coordination, deployments, and go-lives
• Manage vendor relationships, including sourcing, pricing, and order reconciliation
• Coordinate and manage inventory, including shipment tracking, receipt, and processing
• Ensure accurate and timely documentation of all operational, customer, vendor, inventory, project, and service-related information
• Identify and address documentation gaps and ensure that all necessary documentation is completed and up-to-date
• Build standards, templates, and processes to improve documentation quality and consistency
• Manage action items and operational accountability, ensuring that all tasks are completed and that projects are not considered complete until all required documentation has been finalized
• Support internal operational accountability and follow-through, ensuring that all internal processes and procedures are followed
• Coordinate with internal teams, vendors, and customers to ensure seamless delivery of services and projects
• Validate vendor invoices and ensure that they are accurate and complete before submission to accounting

What We Are Looking For

• 2+ years of experience in a coordination or project management role, preferably in a digital services or technology environment
• Strong understanding of digital skills and remote work principles
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong communication and interpersonal skills, with the ability to work effectively with internal teams, vendors, and customers
• Ability to learn and understand the company's service offerings and operational workflows
• Experience with documentation and record-keeping, with attention to detail and accuracy
• Strong problem-solving and analytical skills, with the ability to identify and address issues promptly
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
• Strong technical skills, including proficiency in Microsoft Office and Google Suite
• Experience with project management tools and software, such as Asana or Trello

Nice to Have

• Experience with customer relationship management (CRM) software
• Knowledge of digital marketing principles and practices
• Certification in project management or a related field
• Experience working in a remote or distributed team environment
• Familiarity with agile methodologies and iterative development

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a dynamic and innovative company in the digital services sector
• Collaborative and supportive work environment with a team of experienced professionals
• Professional development and growth opportunities, including training and certification programs
• Flexible working hours and remote work arrangements
• Access to cutting-edge technologies and tools
• Recognition and reward for outstanding performance and contributions
• Comprehensive health and wellness programs, including mental health support and employee assistance programs
• Generous paid time off and vacation policy, including holidays and sick leave

• Be prepared to demonstrate your understanding of digital skills and remote work principles, as these are essential to success in this role.
• Showcase your experience with project management tools and software, as well as your ability to learn and adapt to new technologies.
• Highlight your strong organizational and time management skills, as well as your ability to prioritize tasks and manage multiple projects simultaneously.
• Emphasize your excellent communication and interpersonal skills, as these are critical to working effectively with internal teams, vendors, and customers.
• Be prepared to provide examples of your experience with documentation and record-keeping, as well as your attention to detail and accuracy.
• Consider highlighting any experience you have working in a fast-paced environment and adapting to changing priorities and deadlines.
• Don't be afraid to ask questions during the interview process, such as what a typical day in the role looks like or what opportunities there are for professional development and growth.