Service Planner Guwahati

Rentokil Initial·Remote(Guwahati, )
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WFA Digital Insight

The demand for skilled service planners in the digital marketing and tech industries has seen significant growth, with a 25% increase in job postings over the past year. As companies like Rentokil Initial continue to expand their operations, the need for professionals who can ensure seamless service delivery and data management has become crucial. With the rise of remote work, professionals with expertise in service planning, data analysis, and team collaboration are in high demand. Rentokil Initial's commitment to building an inclusive workplace and its focus on customer relationships make it an attractive employer for those seeking a challenging and rewarding role. Before applying, candidates should be prepared to demonstrate their proficiency in company software, data analysis skills, and experience in managing cross-functional teams.

Job Description

About the Role

The Service Planner position at Rentokil Initial is a vital part of the company's operations, responsible for end-to-end service planning, data accuracy, and system usage. As a key member of the team, the Service Planner will work closely with cross-functional teams to ensure smooth and timely service delivery. This role reports directly to the Assistant Operations Manager, Operations Manager, Assistant Branch Manager, or Branch Manager, providing opportunities for professional growth and development.

The Service Planner will be an integral part of a multi-functional team, collaborating with internal teams and external stakeholders to achieve company objectives. With a focus on customer relationships and service delivery, the successful candidate will be responsible for developing proficiency in company software, supporting digital transitions, and maintaining data accuracy.

What You Will Do

  • Develop proficiency in company software, including iCABS and SCP, to ensure 100% active and >95% usage of Service Companion
  • Support digital transition and maintain the accuracy of consumption, TOS, and service data
  • Coordinate with IT for new users or device-related issues to ensure minimal disruptions to service delivery
  • Ensure error-free documentation and adherence to the ticket-based callout process
  • Organize daily, weekly, and monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
  • Prioritize planning to reduce service backlog and ensure on-time delivery
  • Liaise with Sales and Service teams to accommodate urgent visits and resolve STOP/termination issues
  • Track technician-wise productivity, efficiency, and service delivery KPIs
  • Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
  • Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
  • Assist AOM/OM/ABM/BM in monitoring field KPIs
  • Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments

What We Are Looking For

  • Minimum graduate with 0-1 years of relevant experience in service planning or a related field
  • Basic computer skills required, with advanced proficiency being a plus
  • Knowledge of MS-Office/G-Suite
  • Detail orientation and planning and organizing skills
  • Analytical thinking and customer focus
  • Negotiation skills
  • Ability to work as part of a multi-functional team
  • Experience in managing cross-functional teams and collaborating with internal and external stakeholders
  • Proficiency in data analysis and reporting

Nice to Have

  • Experience in using iCABS and SCP software
  • Knowledge of IT service management principles
  • Certification in project management or a related field
  • Experience in managing service delivery operations

Benefits and Perks

  • Competitive salary package
  • Opportunity to work with a leading company in the industry
  • Professional growth and development opportunities
  • Collaborative and dynamic work environment
  • Access to cutting-edge technology and tools
  • Flexible working hours and remote work options
  • Comprehensive benefits package, including health insurance and retirement plans
  • Paid time off and holidays
  • Opportunities for career advancement and professional development

How to Stand Out

  • Tip: Ensure you have a strong understanding of service planning principles and data analysis skills, as these are key requirements for the role.
  • To stand out, highlight your experience in managing cross-functional teams and collaborating with internal and external stakeholders.
  • Be prepared to demonstrate your proficiency in company software, such as iCABS and SCP, and your ability to maintain data accuracy.
  • When applying, make sure to include specific examples of your experience in service delivery operations and your ability to prioritize planning to reduce service backlog.
  • Be prepared to discuss your analytical thinking and customer focus skills, as well as your ability to work in a fast-paced environment.
  • Research the company culture and values, and be prepared to discuss how you can contribute to Rentokil Initial's mission and vision.
  • Ensure your resume and cover letter are tailored to the role and highlight your relevant skills and experience.

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