Service Renewal Specialist

## About the Role As a Service Renewal Specialist at Arista Networks, you will play a crucial role in driving renewal revenues and providing a superior customer experience. You will work closely with the sales team, partners, and customers to quote renewals and convert them into bookings. This role reports to the Service Renewals Manager and is an integral part of the Sales Operations Team.

The Sales Operations Team at Arista Networks is a dynamic and fast-paced environment that requires professionals who are proactive, organized, and excellent communicators. As a Service Renewal Specialist, you will be responsible for ensuring all Installed Base records are correct and up-to-date, which includes working with Sales Reps, Customers, and Partners on reconciliations.

Arista Networks is a leader in data-driven, client-to-cloud networking, and this role offers a unique opportunity to work with a pioneering company in the industry. With a strong focus on innovation and customer satisfaction, Arista Networks is an ideal place for professionals looking to make a meaningful impact.

## What You Will Do - Proactively quote renewal opportunities to ensure customers have the opportunity to renew before their support expires - Meet with stakeholders and facilitate a smooth and on-time renewal process - Ensure all Installed Base records are correct and up-to-date - Work closely with Sales Reps and Customers to understand their requirements and respond appropriately - Respond to queries relating to support, renewals, and Installed Base queries on a timely basis - Follow up on customer-related issues, including processing RMA requests and updating the Installed Base and Service Contract to correct errors - Develop and maintain an understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers - Clearly understand all product offerings, subscription, and renewal licensing models - Enter orders every quarter to stay up-to-date with Order Management and be ready to assist when required - Process purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders - Update SFDC and assist Sales Management - Other duties and projects as required to help achieve SOX compliance and meet the sales operations team SLA

## What We Are Looking For - 5+ years of experience in sales, specifically software maintenance renewals and orders management - Strong attention to detail and ability to follow up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues - Excellent organizational skills with the ability to take initiative and work proactively with minimal supervision - Excellent oral and written communication skills - Strong computer proficiency, including Microsoft Office applications - Previous experience with Salesforce.com or Netsuite is desired - Ability to review and interpret contractual terms and conditions - Demonstrated ability to work independently as well as in a team environment, proactively helping colleagues on the Sales Operations Team - Excellent customer service skills with an orientation towards helping customers - Ability to thrive in a results-driven environment - Strong working knowledge of Salesforce and Excel

## Nice to Have - Additional languages would be an advantage but are not a requirement - Experience working in a fast-paced cloud computing environment - Knowledge of data-driven, client-to-cloud networking - Certification in sales or a related field

## Benefits and Perks - Competitive salary - Opportunity to work with a pioneering company in the industry - Collaborative and dynamic work environment - Professional development opportunities - Flexible working hours - Remote work options - Access to cutting-edge technology and tools - Comprehensive benefits package - Recognition and reward for outstanding performance

- Ensure you have a strong understanding of Salesforce and Excel, as these tools are crucial to the role.

• Highlight your experience in sales, specifically software maintenance renewals and orders management, in your application.
• Be prepared to provide examples of your ability to work proactively and independently, as well as your excellent communication and customer service skills.
• Familiarize yourself with Arista Networks’ products and services, including their data-driven, client-to-cloud networking solutions.
• Be prepared to discuss your experience working in a fast-paced environment and your ability to meet deadlines and targets.
• Consider including a cover letter or personal statement that outlines your motivation for applying for the role and how your skills and experience align with the requirements.