Service Sales Team Lead

About the Role

The role entails close collaboration with various internal stakeholders, including Service Operations, Engineering, Supply Chain, Project Management, and Commercial teams, to ensure that service solutions are sellable, deliverable, and profitable. Your ability to interpret customer requirements, contribute to bid decisions, and shape winning service solutions will be crucial to the team's success.

Hitachi Energy's commitment to innovation and customer satisfaction provides a dynamic environment where your skills and experience can thrive. As a remote role, you will have the flexibility to work from anywhere, leveraging technology to stay connected with your team and customers.

What You Will Do

• Lead, coach, and develop a team of service sales professionals to achieve sales targets and grow the customer base.
• Visit customer sites for face-to-face meetings, site surveys, and relationship building to understand their operational challenges and position Hitachi Energy as a lifecycle partner.
• Execute a service sales plan focused on growth, installed-base penetration, renewals, and new customer acquisition, ensuring alignment with the company's strategic objectives.
• Manage the CRM pipeline using Salesforce, ensuring strong opportunity qualification, healthy pipeline coverage, and accurate reporting.
• Interpret customer requirements and enquiry documentation, contributing to bid/no-bid decisions and shaping winning service solutions that meet customer needs.
• Build trusted, long-term customer relationships by understanding their operational challenges and positioning Hitachi Energy as a lifecycle partner.
• Support the team in customer meetings and negotiations, providing commercial and technical guidance when needed.
• Collaborate closely with internal stakeholders to ensure service solutions are aligned with customer needs and are sellable, deliverable, and profitable.
• Analyze market trends and competitor activity to identify opportunities for growth and improvement.

What We Are Looking For

• A strong track record in service sales, particularly in new service business and long-term contract sales, with experience in selling services or solutions rather than standalone products.
• Proven experience as a people manager, with a passion for developing and coaching sales talent, and the ability to create a motivated, high-performance culture.
• An engineering background (minimum HNC preferred) and the credibility to engage confidently with technical customers.
• Knowledge of HV (400kV-132kV) and/or MV (66kV-11kV) systems and substation environments, and Transformer Services (desirable).
• The ability to clearly articulate service value, including reliability, performance, lifecycle cost, and risk reduction.
• Strong communication, presentation, and negotiation skills, with confidence in using Office 365 tools and Salesforce CRM systems to manage performance and pipeline.

Nice to Have

• Experience in the energy, utilities, transmission, distribution, or industrial environments.
• Knowledge of digital solutions and their application in service sales.
• Certification in sales or a related field, demonstrating a commitment to professional development.

Benefits and Perks

• Competitive compensation package, with opportunities for growth and development.
• Flexible and remote working arrangements, allowing for a better work-life balance.
• Access to cutting-edge technology and tools, including Salesforce CRM and Office 365.
• Opportunities for professional development and training, to enhance your skills and career prospects.
• Collaborative and dynamic work environment, with a team of experienced professionals.
• Recognition and reward for outstanding performance, contributing to a motivating and inclusive culture.

• Ensure you have a strong understanding of Salesforce CRM and its application in sales pipeline management.
• Develop a portfolio that showcases your experience in service sales, including any success stories or testimonials from previous clients.
• Prepare to discuss your approach to building and leading high-performing sales teams, and how you coach and develop sales talent.
• Research Hitachi Energy's current projects and initiatives to demonstrate your knowledge and interest in the company's activities.
• Be prepared to negotiate your salary based on your experience and the market rate for similar positions, and don't hesitate to ask about benefits and perks.
• Highlight any experience you have with digital solutions and their application in service sales, as this is a growing area of focus for the company.