Shift Lead 002162

About the Role

Day-to-day, the Shift Lead is responsible for supervising the team, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity. This role is ideal for individuals who enjoy leading by example, fostering a positive work environment, and delivering high-quality care and service to pets and their owners.

As part of the Banfield Pet Hospital team, the Shift Lead will be working in a dynamic and supportive environment that values the well-being of pets and their owners. With a strong focus on preventive care, the company is committed to making a difference in the lives of pets and their owners.

What You Will Do

• Assist and support hospital leadership in developing an efficient and productive team
• Perform duties of a Client Services Coordinator or Vet Assistant as needed
• Supervise the team to ensure quality medical care, exceptional client service, and maximum productivity
• Ensure effective communication with all clients and internal stakeholders and colleagues
• Foster an environment where the team can deliver quality, efficient, and effective veterinary care to pets
• Provide professional, efficient, and exceptional client service, leading by example
• Assist in scheduling associates to meet client needs and proactively plan time off and CE scheduling
• Ensure compliance with all practice policies and procedures
• Ensure adherence to Banfield dress and grooming guidelines
• Participate in client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns
• Effectively resolve client issues and concerns

What We Are Looking For

• Minimum of two years of veterinary hospital experience
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Excellent client service skills and ability to provide high-quality care and service to pets and their owners
• Ability to work weekends and evening shifts
• Comfortable working in an environment with loud noise and strong smells
• Ability to lift up to 40 pounds and stand for long periods
• High school diploma or equivalent required
• Veterinary technician certification or degree preferred
• Experience with veterinary software and technology

Nice to Have

• Experience in a supervisory or leadership role
• Certification in veterinary technology or a related field
• Experience with client education and community outreach
• Bilingual or multilingual skills

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a growing company that values diversity and promotes a positive work environment
• Generous benefits package, including 401(k), paid time off, and Optimum Wellness Plans for pets
• Medical, vision, and dental insurance eligible
• Opportunity for career growth and professional development
• Remote work options and flexible scheduling
• Discounts on pet care services and products
• A dynamic and supportive work environment that values the well-being of pets and their owners

• Develop a strong understanding of veterinary hospital operations and leadership principles to stand out in your application.
• Showcase your experience with digital tools and technology in the veterinary field to demonstrate your ability to work efficiently in a remote setting.
• Highlight your passion for preventive pet care and your ability to provide high-quality care and service to pets and their owners.
• Prepare examples of times when you have effectively communicated with clients and internal stakeholders to demonstrate your strong communication skills.
• Research Banfield Pet Hospital's culture and values to understand the company's commitment to diversity and promoting a positive work environment.
• Be prepared to discuss your experience with client education and community outreach, and how you can contribute to the company's mission to make a difference in the lives of pets and their owners.