Shift Supervisor

SOSi·Remote(United States)
Other

WFA Digital Insight

The demand for skilled supervisors in data-driven industries has grown significantly, with a 25% increase in job postings over the past year. As more companies shift towards remote work, the need for experts who can manage teams and projects efficiently has become crucial. SOSi, a leading technology and services integrator, is at the forefront of this trend. With their 24/7/365 operations, they require a Shift Supervisor who can oversee daily operations, ensure adherence to project timelines, and maintain accurate reporting. Candidates with strong digital skills, experience in team management, and the ability to work in a fast-paced environment will be in high demand. Before applying, candidates should be aware of the company's strict security clearance requirements and the need to work non-traditional hours.

Job Description

About the Role

The Shift Supervisor role at SOSi is a critical position that requires overseeing the daily operations of data collection teams and analysts. The successful candidate will be responsible for managing team schedules, ensuring adherence to project timelines, and maintaining accurate and timely reporting of data and operational metrics. This role is part of a 24/7/365 program, which means the supervisor must be able to work non-traditional hours, including consecutive nights or weekends when necessary.

As a key member of the team, the Shift Supervisor will coordinate workflow, provide guidance and support to team members, and collaborate with other departments to meet organizational goals. The supervisor will also be responsible for monitoring data quality, troubleshooting operational issues, and implementing process improvements to optimize efficiency.

The Shift Supervisor will work closely with Team Leads and other stakeholders to ensure seamless operations and will be expected to make decisions quickly and effectively. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently or within a team.

What You Will Do

  • Maintain schedules to ensure maximum efficiency
  • Provide direct oversight for data collection team members and Team Leads
  • Coordinate with field verification teams
  • Draft and maintain administrative paperwork and reports
  • Double-check work products for accuracy and completeness
  • Monitor data quality and troubleshoot operational issues
  • Implement process improvements to optimize efficiency
  • Collaborate with other departments to meet organizational goals
  • Provide guidance and support to team members

What We Are Looking For

  • 1-2 years of related job experience
  • Fluent in English and Spanish
  • Must be a US Citizen
  • Must have lived in the US for 3 out of the past 5 years
  • Basic data entry skills
  • Ability to pass an SSBI government background investigation
  • Strong written and verbal communication skills
  • Ability to work independently or within a team

Nice to Have

  • Experience working in a fast-paced environment
  • Knowledge of data analysis and reporting tools
  • Certification in project management or a related field
  • Experience working with remote teams

Benefits and Perks

  • Competitive salary
  • Opportunities for career advancement
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Remote work stipend
  • Professional development opportunities
  • Access to cutting-edge technology and tools
  • Collaborative and dynamic work environment

How to Stand Out

  • Tip: Make sure to highlight your experience working in a fast-paced environment and your ability to manage teams and projects efficiently.
  • When applying, be prepared to provide specific examples of your experience with data analysis and reporting tools.
  • To stand out, showcase your knowledge of project management principles and your ability to implement process improvements.
  • Be aware of the company's security clearance requirements and be prepared to undergo a background investigation.
  • When negotiating salary, consider the company's benefits package and remote work stipend.
  • Before applying, research the company culture and values to ensure they align with your own.
  • Tip: Be prepared to work non-traditional hours, including consecutive nights or weekends, and be flexible with your schedule.

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