Short-Term Rental Supply Coordinator
WFA Digital Insight
The short-term rental market has exploded, with demand for skilled coordinators growing 25% in the last year. As a remote Short-Term Rental Supply Coordinator, you'll need strong organizational skills, attention to detail, and the ability to build relationships with cleaners, suppliers, and internal teams. Houst stands out for its commitment to delivering exceptional guest experiences, and candidates should be prepared to showcase their analytical skills, experience with Excel or Google Sheets, and ability to work in a fast-paced environment. With the right skills and mindset, this role can be a launching pad for a successful career in the short-term rental industry.
Job Description
About the Role
The Short-Term Rental Supply Coordinator plays a vital role in ensuring the smooth operation of Houst's properties. As a key member of the team, you will be responsible for coordinating cleaners, suppliers, and operational schedules across the portfolio, maintaining high service standards, and supporting an exceptional guest experience. This is a fast-paced role that requires strong organizational skills, attention to detail, and the ability to build relationships with various stakeholders.The role is part of a dynamic team that is passionate about delivering exceptional guest experiences. You will be working closely with internal teams, including operations, maintenance, and customer service, to ensure seamless operations and support business objectives. Your day-to-day responsibilities will include coordinating cleaner schedules, managing supplier relationships, and analyzing operational data to identify areas for improvement.
What You Will Do
- Coordinate cleaner hiring, onboarding, and performance management across allocated locations
- Conduct interviews, arrange trial cleans, and manage the onboarding process for new cleaners
- Monitor cleaner performance using operational data and performance trackers
- Provide feedback, coordinate retraining, and make recommendations on warnings or deactivation when performance standards are not met
- Support the ongoing development of the cleaner network to maintain high service standards
- Coordinate cleaning, maintenance, and linen schedules across the property portfolio
- Manage day-to-day scheduling changes and ensure services are delivered on time
- Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations
- Source, onboard, and manage relationships with new suppliers
- Build strong partnerships with existing suppliers to ensure consistent service delivery
- Monitor supplier performance and hold suppliers accountable against agreed service levels
- Manage inbound operational requests and coordinate tasks with cleaners and suppliers
- Handle operational administration, including scheduling payments and managing invoices
- Support the achievement of team KPIs through effective planning and coordination
- Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience
What We Are Looking For
- At least 2-3 years of recent experience in the short-term rental industry
- Experience coordinating cleaners, suppliers, maintenance, or operational schedules
- Strong analytical skills, with experience using tools like Excel, Google Sheets, or Looker to monitor performance and identify trends
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Strong communication and relationship-building skills
- A collaborative approach and willingness to improve processes
- A customer-focused mindset with a commitment to delivering an excellent guest and client experience
- Ability to work in a remote setting with a quiet, dedicated workspace and stable high-speed internet
Nice to Have
- Experience with property management software or short-term rental platforms
- Knowledge of the Philippine market and local regulations
- Certification in hospitality or a related field
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive team environment
- Professional development opportunities
- Flexible working hours and remote work arrangement
- Access to cutting-edge technology and tools
How to Stand Out
- Make sure you have a stable and quiet workspace with a reliable internet connection to ensure seamless communication with the team
- Highlight your experience with Excel or Google Sheets, and be prepared to provide examples of how you've used data to drive decision-making
- Showcase your ability to build relationships with various stakeholders, including cleaners, suppliers, and internal teams
- Be prepared to discuss your experience with short-term rental operations and your knowledge of the Philippine market
- Emphasize your customer-focused mindset and commitment to delivering exceptional guest experiences
- Don't be afraid to ask about the company culture and values, and how they support remote workers
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