Simulation Specialist

About the Role

Simulation Specialists are essential to Mursion's mission, as they bring to life the company's vision of providing accessible and scalable learning experiences. By leveraging digital avatars and simulation scenarios, you will help learners master complex interpersonal skills, such as communication, empathy, and conflict resolution. Your work will have a direct impact on the lives of future teachers, who will be trained in various classroom environments to better engage with their students.

Mursion's team is committed to creating a supportive and inclusive environment, where professionals from diverse backgrounds can thrive. As a Simulation Specialist, you will be part of a dynamic team that values collaboration, creativity, and innovation. Your input and feedback will be essential in shaping the company's products and services, ensuring that they meet the evolving needs of learners and organizations.

What You Will Do

• Deliver simulation scenarios to individual learners, using digital avatars and Mursion's proprietary technology
• Portray a wide range of perspectives, including students of varying ages, to facilitate immersive learning experiences
• Facilitate reflection and debriefing sessions with diverse learner populations, providing balanced and fair feedback
• Complete operational session tasks, including providing accurate and fair scores related to learners' performance
• Use and adapt quickly to evolving technology, including Mursion's proprietary platform
• Promote and provide excellent customer service as the session host, welcoming learners, explaining logistics, and answering questions
• Establish and enforce stated policies and expectations with learners, adhering to the Code of Conduct and policies that protect learner privacy
• Proactively and effectively organize and manage availability, session, and other work-related schedules
• Prioritize session delivery, training, meetings, and other tasks assigned as needed, in alignment with stated deadlines and expectations
• Remain compliant with availability policies and protocols based on the Delivery Team assigned
• Adhere to communications expectations and internal policies, protecting Mursion's Intellectual Property

What We Are Looking For

• At least 3 years of experience as a professional actor, with improv experience strongly preferred
• Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments
• Ability to work Monday-Friday within the hours of 8AM-12AM EST as requested
• Available to consistently deliver 20-30 hours per week
• Ability to complete a rigorous training plan autonomously and on time (61 hours total) within 4 to 6 weeks
• Excellent written and verbal communication skills, with strong organizational skills
• Ability to work from a private and quiet work location with a strong and stable internet connection (wired connection required, 20 Mbps download, and 5 Mbps upload)
• Proficiency in Excel and other productivity tools

Nice to Have

• Experience working with digital avatars or simulation technology
• Background in education or training, with knowledge of adult learning principles
• Familiarity with customer service software or platforms
• Certification in acting, education, or a related field

Benefits and Perks

• Competitive hourly rate ($26/hr)
• Opportunity to work with a growing SaaS company that is transforming the way people learn and grow
• Flexible scheduling, with the ability to work from a private and quiet location
• Access to cutting-edge technology and simulation platforms
• Collaborative and supportive team environment
• Professional development opportunities, including training and certification programs
• Recognition and rewards for outstanding performance and contributions to the company's mission
• Health and wellness programs, including access to mental health resources and fitness initiatives
• Paid time off and holidays, with a flexible PTO policy
• Remote work stipend, including reimbursement for internet and other work-related expenses

• Tip: Showcase your improv experience and ability to think on your feet, as this is a highly valued skill for Simulation Specialists.
• Tip: Familiarize yourself with Mursion's proprietary technology and simulation platforms, to demonstrate your ability to adapt quickly to new tools and software.
• Tip: Highlight your customer service experience, emphasizing your ability to provide excellent support and communicate effectively with diverse learner populations.
• Tip: Prepare to discuss your experience working with digital avatars or simulation technology, and how you can leverage this expertise to deliver immersive learning experiences.
• Tip: Emphasize your ability to work independently and manage your time effectively, as this is a part-time position that requires discipline and self-motivation.
• Tip: Research Mursion's mission and values, and be prepared to discuss how your skills and experience align with the company's goals and objectives.
• Tip: Ask informed questions during the interview process, such as the company's approach to learner engagement, the types of simulation scenarios you will be working with, and the opportunities for professional development and growth.