Site Reliability Engineer

## About the Role As a Site Reliability Engineer at GoHealth Urgent Care, you will play a critical role in maintaining the reliability, security, and performance of our customer-facing web and mobile applications. Your day-to-day responsibilities will involve collaborating with cross-functional teams, including frontend and backend developers, to ensure robust application health and efficient data flows. You will be part of a team that values innovation, taking ownership of collectively establishing productive partnerships and relationships to deliver seamless end-to-end customer experiences. The role of a Site Reliability Engineer is more vital than ever, given the rapid growth of digital healthcare services. You will be at the forefront of ensuring that our applications can handle increased traffic and usage while maintaining the highest standards of security and performance. Your expertise will directly impact the quality of service we provide to our customers, making this a highly rewarding position for those passionate about making a difference in the healthcare sector. GoHealth Urgent Care is committed to fostering an environment of collaboration and innovation. As a Site Reliability Engineer, you will have the opportunity to work with cutting-edge technologies, including Azure DevOps, Node.js, and ReactJS, and contribute to the development of new features and services that enhance our customers' experiences. ## What You Will Do - Monitor, maintain, and optimize production web applications for reliability, uptime, and performance.

• Collaborate with frontend and backend developers to ensure robust application health and efficient data flows.
• Triage, investigate, and drive customer support issues to resolution, performing root cause analysis and minimizing downtime.
• Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices.
• Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues.
• Collaborate with cross-functional teams to deliver seamless end-to-end customer experiences.
• Create and maintain technical and procedural documentation for systems, integrations, and processes.
• Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments.
• Ensure compliance with security frameworks and regulations, such as OWASP, CVSS, and MITRE ATT&CK.
• Participate in on-call rotations to provide 24/7 support for our applications.

## What We Are Looking For - Bachelor’s degree in Computer Science, Information Technology, or a related field; demonstrated experience may be accepted in lieu of a degree.

• 4+ years of professional experience in software development with a focus on application maintenance, customer support, and reliability engineering.
• Experience remediating security vulnerabilities and implementing secure coding practices.
• Proven ability to troubleshoot, optimize, and enhance application performance in high-scale production environments.
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Datadog, Splunk, Azure or AWS observability).
• Hands-on experience working with and developing backend technologies and frameworks, including Node.js, TypeScript, SQL/NoSQL databases.
• Hands-on experience working with and developing frontend technologies, including ReactJS, NextJS, Vercel.
• Strong experience with Azure DevOps, CI/CD pipelines, and production deployments.
• Familiarity with container orchestration (Docker, Kubernetes) and cloud platforms (Azure preferred).

## Nice to Have - Experience in healthcare or other highly regulated industries.

• Familiarity with security frameworks (OWASP, CVSS, MITRE ATT&CK).
• Experience with automated testing, infrastructure-as-code (Terraform), and event-driven architectures.
• Certification in Azure or AWS technologies.

## Benefits and Perks - Competitive compensation package.

• Comprehensive health insurance.
• Flexible PTO policy.
• Remote work stipend.
• Opportunities for professional growth and development.
• Access to cutting-edge technologies and tools.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.

- Highlight your experience with Azure DevOps and cloud platforms in your resume and during interviews, as these are key requirements for the role.

• Prepare examples of how you've improved application reliability and security in previous positions, as these will be crucial in demonstrating your capabilities.
• Showcase your understanding of security frameworks and compliance regulations, such as OWASP and MITRE ATT&CK, to demonstrate your expertise in secure coding practices.
• Emphasize your ability to work collaboratively in cross-functional teams, as this is a vital aspect of the Site Reliability Engineer role.
• Be prepared to discuss your experience with monitoring and logging tools, such as New Relic or Datadog, and how you've used them to troubleshoot issues.
• Ask about the company's approach to remote work and how they support remote employees, to ensure it aligns with your expectations and needs.
• Discuss your salary expectations based on industry standards, taking into account the cost of living in your area and the company's budget for the role.