SMB Business Development Executive I - Retention

DoorDashDoorDash·Remote(Flexible / Remote)·Work From Anywhere
Other
GTMExcel

WFA Digital Insight

With the rise of remote work, roles that blend negotiation with relationship management are increasingly vital. The demand for professionals skilled in business development, especially in SMB sectors, has surged alongside the growth of digital platforms. DoorDash, a leader in food delivery, is particularly interested in candidates with expertise in go-to-market (GTM) strategies and proficiency in Excel, underscoring the need for analytical skills in strategic negotiations. Before applying, candidates should be ready to demonstrate their understanding of restaurant economics and their ability to influence cross-functional teams.

Job Description

About the Role

As an SMB Business Development Executive I focused on retention, you will lead negotiations crucial to maintaining long-term partnerships with SMB-managed merchants. This includes contract renewals, addressing churn threats, and engaging in exclusivity discussions. You will balance merchant needs with DoorDash's strategic priorities to foster retention and revenue growth.

Responsibilities

  • Lead negotiations from start to finish during renewals and exclusivity discussions.
  • Collaborate with cross-functional teams to craft compelling merchant proposals.
  • Develop and present persuasive presentations highlighting DoorDash's value.
  • Engage with senior leadership to share insights and influence strategies.
  • Work autonomously while navigating complex situations and maintaining quality.
  • Contribute to the development of SMB Business Development strategies and processes.

Requirements

  • 4-6 years of experience in business development or a related field, with a strong understanding of restaurant economics.
  • Excellent Excel and analytical skills.
  • Strong negotiation abilities and executive presence.

Nice to Have

  • Previous experience in a fast-paced, high-impact environment, such as tech or food delivery.
  • Familiarity with cross-functional teamwork and coordination.

Benefits

  • Flexibility in work location, with the option to work remotely and travel to merchants as needed.

How to Stand Out

  • Familiarize yourself with DoorDash and its business model to demonstrate insight during the interview.
  • Showcase your negotiation successes and how they led to improved client retention in your previous roles.
  • Prepare a portfolio that highlights your analytical skills, particularly in Excel, by showcasing data-driven results you've achieved.
  • Be ready to discuss specific examples of how you’ve collaborated with cross-functional teams in the past.
  • Highlight your understanding of restaurant operations and economics, which will be crucial for this role.

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