Software Development Engineer Backend

## About the Role HighLevel is seeking a seasoned Software Development Engineer to own the CRM Opportunities product end-to-end. This critical role involves designing and evolving the data model for pipelines, stages, deals, and associated entities, ensuring consistency, throughput, and query patterns are optimized. As a key member of the engineering team, the successful candidate will operate with high autonomy, turning ambiguous problems into production-grade services.

The CRM Opportunities product is at the heart of HighLevel's CRM, serving as the system of record for every revenue motion customers run, from lead conversion to closed-won. This role emphasizes deep backend ownership, including designing data models, APIs, and distributed workflows that power pipelines, stages, automations, reporting, and integrations at scale.

HighLevel operates as a global, remote-first organization built for speed and ownership, with over 2,000 team members across 10+ countries. The company values initiative, clarity, and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.

## What You Will Do - Own the full lifecycle of Opportunities backend, translating business and customer needs into scalable, production-grade services - Design and evolve the data model for pipelines, stages, deals, and associated entities - Build and scale APIs, event-driven workflows, and background jobs that handle high-volume writes, automations, and integrations - Tackle distributed systems concerns such as idempotency, eventual consistency, race conditions, hot tenants, and noisy-neighbor isolation - Improve performance and reliability of large pipelines through indexing, sharding, caching, and query optimization - Ship end-to-end when needed, including UI changes in Vue, without blocking on cross-functional handoffs - Instrument the system with logs, metrics, traces, and SLOs that make production behavior legible - Drive incident response, postmortems, and the engineering hygiene that keeps a high-traffic product healthy

## What We Are Looking For - 4+ years building and operating production backend systems at scale - Strong fundamentals in data modeling (SQL and NoSQL), API design, and distributed systems - Hands-on experience with Node.js or Go in production - Track record of owning services end-to-end - design, build, deploy, on-call - Comfort working independently in ambiguous problem spaces with high ownership - Solid grasp of scalability, performance, and reliability trade-offs - Experience building CRM, sales, pipeline, or workflow products - Worked on multi-tenant SaaS at scale (sharding, tenant isolation, fair-use limits) - Familiarity with event streaming (Kafka/Redis Streams), queues, and async processing

## Nice to Have - Experience with Vue or similar frontend frameworks - Knowledge of Excel for data analysis and reporting - Certification in AWS or Google Cloud Platform - Experience with containerization using Docker - Familiarity with Agile development methodologies

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work remotely with a global team - Professional development and growth opportunities - Access to cutting-edge technologies and tools - Flexible working hours and paid time off - Health and wellness programs - Remote stipend for home office setup and internet expenses

- To stand out, highlight your experience with data modeling, API design, and distributed systems in your resume and cover letter.

• Be prepared to discuss your approach to scalability, performance, and reliability trade-offs in your interview.
• Make sure to showcase your ability to work independently and own services end-to-end.
• Familiarize yourself with HighLevel's technology stack and be prepared to ask informed questions during the interview.
• Consider including examples of your experience with CRM, sales, pipeline, or workflow products in your application.
• Don't hesitate to ask about the company culture, team dynamics, and opportunities for growth and development during the interview.