Software Engineer, Growth (All Levels)

About the Role

The Growth team is responsible for steering how patients see Pomelo when they first hear about us, and how we stay connected with them over time. This is a critical function, as it has a direct impact on patient engagement and retention. As a software engineer on this team, you will have the opportunity to work on novel approaches using LLMs to craft messaging, optimize likelihood of responses, and automate call campaigns with voice AI.

Pomelo Care's engineering team is the engine behind their virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. The company is committed to using technology to do real, tangible good in the world, and is looking for talented software engineers who share this vision.

What You Will Do

• Prototype and build features to improve patient outreach and automated re-engagement platform
• Test and iterate on voice agents to streamline patient onboarding
• Improve AI-generated messaging framework and expand into new communication modalities
• Own large product areas end-to-end, with the opportunity to build net-new products from scratch
• Partner with data science to analyze engagement patterns and turn insights into product improvements
• Develop and maintain large-scale systems, with a focus on scalability, reliability, and performance
• Collaborate with cross-functional teams to identify and prioritize project requirements
• Participate in code reviews and contribute to the improvement of the overall code quality
• Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to improve the development process
• Troubleshoot and resolve complex technical issues, using a data-driven approach to inform decision-making

What We Are Looking For

• Strong foundation in computer science, typically from a bachelor's or master's degree, or equivalent professional experience
• Experience building and shipping high-quality software, ideally in growth, engagement, or outreach-oriented products
• Comfort working across the full stack and moving between frontend, backend, and data tooling
• Excitement about applying AI and LLMs to real product problems, not just experimenting with them
• Strong understanding of software development principles, including design patterns, testing, and deployment
• Experience with React, Kotlin, Python, Dagster, dbt, SQL, or similar technologies
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience with data pipelines, analytics, or experimentation frameworks
• Strong problem-solving skills, with the ability to break down complex problems into manageable components

Nice to Have

• Experience building outreach, messaging, or communication systems at scale
• Experience with voice AI, conversational agents, or similar technologies
• Experience with data pipelines, analytics, or experimentation frameworks
• Previous experience working in a fast-paced, product-oriented environment
• Experience with cloud-based technologies, such as AWS or Google Cloud

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work on a wide range of projects, from building features to developing and iterating on voice agents
• Collaborative and dynamic work environment, with a talented team of engineers, data scientists, and clinicians
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options and flexible hours
• Access to cutting-edge technologies and tools, including AI and LLMs
• Comprehensive health insurance package, including medical, dental, and vision coverage
• Generous paid time off policy, including vacation, sick leave, and holidays

• Make sure to highlight your experience with AI and LLMs in your resume and cover letter, as these are key skills for this role.
• Be prepared to talk about your experience with building outreach and messaging systems, and how you have applied AI and LLMs to these problems in the past.
• Show a willingness to learn and adapt to new technologies, including voice AI and conversational agents.
• Emphasize your ability to work collaboratively with cross-functional teams, including data scientists, engineers, and clinicians.
• Be prepared to provide examples of your experience with data pipelines, analytics, or experimentation frameworks, and how you have used these to inform product development decisions.
• Research the company and the role, and be prepared to talk about why you are interested in working for Pomelo Care and what you can bring to the position.
• Practice your coding skills, as you may be asked to complete a coding challenge or technical interview as part of the hiring process.