Software Engineer, Internal Applications - Enterprise
WFA Digital Insight
The demand for skilled software engineers in AI-driven companies like Openai has surged, with a 25% increase in job postings over the last year. As a Software Engineer for Internal Applications, you'll play a crucial role in developing secure and scalable technology solutions. With the rise of remote work, companies are looking for experts who can build seamless internal systems. Openai stands out for its commitment to AI research and innovation, making this a unique opportunity for those passionate about AGI. Before applying, candidates should be prepared to showcase their expertise in backend engineering, API design, and ITSM, as well as their ability to work across frontend and backend layers.
Job Description
About the Role
Openai's Platform and Infrastructure Engineering organization is dedicated to delivering secure, scalable, and resilient technology solutions that support the company's mission to deploy artificial general intelligence. As a Software Engineer for Internal Applications, you will be part of a team that builds and maintains robust infrastructure, prioritizing security, reliability, and user-centric solutions. Your primary focus will be on developing internal products that make technology support and administration safer, faster, and less dependent on manual intervention.The role requires collaboration with various teams, including IT, Security, and business units, to identify areas where software can remove friction, reduce risk, and improve operational leverage. You will work closely with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs.
What You Will Do
- Build frontend experiences that let employees request help, gather context, and take safe actions
- Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation
- Develop paved-path processes for recurring technology support and administration problems
- Create agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently
- Improve ITSM experiences across intake, routing, execution, handoff, and auditability
- Design internal applications with strong frontend usability and robust backend systems
- Partner with IT, Security, and business teams to identify opportunities for software to improve operations
- Ensure internal applications align with Zero Trust principles and compliance needs
- Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations
- Strengthen monitoring, observability, and incident readiness for internal systems
What We Are Looking For
- Strong experience building production software across frontend and backend layers
- Experience designing interfaces for complex operational products or internal tools
- A track record of turning ambiguous operational problems into clear, usable products or systems
- Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability
- Experience building internal platforms, support tooling, automation systems, or operational products
- Interest in agentic systems, ITSM, and enterprisewide solutions
- Ability to work across frontend and backend layers on ambiguous, high-leverage enterprise problems
- Strong product judgment and solid backend engineering fundamentals
Nice to Have
- Experience with Excel for data analysis and reporting
- Knowledge of ITSM principles and practices
- Familiarity with Zero Trust security models and compliance requirements
- Experience working in a remote or distributed team environment
Benefits and Perks
- Opportunity to work on cutting-edge AI technology and contribute to the development of AGI
- Collaborative and dynamic work environment with a team of experienced engineers
- Flexible remote work arrangements and a remote stipend
- Comprehensive health insurance and retirement savings plan
- Generous PTO policy and paid holidays
- Access to professional development opportunities and training resources
- Equity and stock options as part of the compensation package
How to Stand Out
- Showcase your experience with backend engineering fundamentals, including API design and system reliability, in your application and during interviews.
- Be prepared to discuss your approach to building secure and scalable technology solutions, and how you've applied this in previous roles.
- Highlight your ability to work across frontend and backend layers, and your experience with ITSM and agentic systems.
- Demonstrate your understanding of Zero Trust security models and compliance requirements, and how you've implemented these in previous roles.
- Prepare examples of how you've turned ambiguous operational problems into clear, usable products or systems, and be ready to discuss your problem-solving approach.
- Emphasize your strong product judgment and ability to prioritize tasks and manage multiple initiatives simultaneously.
- Research Openai's mission and values, and be prepared to discuss how your skills and experience align with these, and how you can contribute to the company's goals.
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