Software Engineer, Journeys

About the Role

The Journeys team is one of the fastest-growing product areas within Hightouch, and your work will have a direct impact on the company's ability to deliver personalized, multi-step workflows that react to real-time events, customer data, and AI-generated content. You will be working closely with a team of talented engineers, product managers, and designers to push the boundaries of what is possible in marketing automation.

What You Will Do

• Design and develop scalable, durable systems that can handle millions of messages, retries, and customer automations every day
• Collaborate with the engineering team to architect and implement distributed architectures that prioritize reliability, observability, and fault tolerance
• Work on optimizing data warehouse performance, exploring optimizations such as optimizing queries and storing pre-computed state
• Investigate warehouse-specific improvements to enhance the speed, performance, and interactivity of data warehouses
• Develop and implement analytics and experimentation capabilities to facilitate customer segmentation and decision-making
• Explore real-time audience syncing, leveraging technologies like CDC to enable faster and fresher data synchronization
• Contribute to the development of generative AI capabilities to enhance user workflows and experience
• Participate in code reviews, ensuring that the codebase is maintainable, efficient, and adheres to the company's coding standards
• Collaborate with the product team to define and prioritize product requirements and roadmaps
• Work with the design team to ensure that the platform's user interface is intuitive, user-friendly, and aligns with the company's design principles

What We Are Looking For

• Experience building and debugging distributed architectures that prioritize reliability, observability, and fault tolerance
• Strong understanding of data warehouse performance optimization techniques and technologies
• Knowledge of real-time audience syncing and generative AI concepts and technologies
• Experience with cloud data warehouses such as Snowflake and Databricks
• Strong programming skills in languages such as Java, Python, or Scala
• Experience with Agile development methodologies and version control systems like Git
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions
• Experience with data modeling and data architecture
• Knowledge of marketing automation concepts and technologies

Nice to Have

• Experience with CDC technologies and real-time data processing
• Knowledge of machine learning and AI concepts and technologies
• Experience with containerization and orchestration technologies like Docker and Kubernetes
• Familiarity with DevOps practices and tools like Jenkins and CircleCI
• Experience with security and compliance frameworks like SOC 2 and GDPR

Benefits and Perks

• Competitive salary and equity compensation package
• Opportunity to work with a talented team of engineers, product managers, and designers
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Professional development opportunities, including training and conference sponsorships
• Access to the latest technologies and tools
• Comprehensive health insurance and benefits package
• Generous PTO and holiday policy
• Parental leave and family-friendly policies
• Employee referral program and bonuses
• Company-wide social events and team-building activities
• Free snacks, meals, and beverages in the office
• On-site gym and fitness classes
• Mental health and wellness programs
• Employee recognition and reward programs
• Volunteer opportunities and community involvement
• Access to exclusive company events and networking opportunities

• Be prepared to discuss your experience with distributed architectures and data warehouse performance optimization, and provide specific examples of how you have applied these skills in previous roles.
• Familiarize yourself with Hightouch's products and services, and be prepared to discuss how your skills and experience align with the company's mission and values.
• Develop a strong understanding of the company's technology stack, including cloud data warehouses, AI, and machine learning, and be prepared to discuss how you can contribute to the development of these technologies.
• Highlight your problem-solving skills, and be prepared to provide examples of how you have analyzed complex problems and developed creative solutions in previous roles.
• Be prepared to discuss your experience with Agile development methodologies and version control systems like Git, and provide examples of how you have applied these skills in previous roles.
• Show enthusiasm and passion for building cutting-edge technology that transforms marketing workflows, and be prepared to discuss how you can contribute to the company's mission and vision.
• Research the company's culture and values, and be prepared to discuss how you align with these principles and how you can contribute to the company's dynamic and collaborative work environment.