Software Engineer, (L2) Audiences & Journeys

About the Role

The day-to-day responsibilities of this position are varied and challenging, requiring a blend of technical expertise, problem-solving skills, and communication prowess. You will be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, driving architectural decisions that ensure long-term sustainability and performance. The team's focus on remote-first work means that you will be part of a vibrant, globally dispersed team, making a significant impact each day.

Twilio's commitment to innovation and customer experience is unwavering, and this role plays a critical part in that mission. By joining the team, you will not only contribute to the development of cutting-edge technology but also be part of a company that values diversity, inclusion, and the well-being of its employees.

What You Will Do

• Design and build robust, scalable backend systems and APIs that power audience and journey creation, segmentation, and activation across Segment's data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly, articulating trade-offs, customer impact, and team alignment.
• Evaluate and optimize the performance of existing systems, identifying bottlenecks and areas for improvement.
• Develop and maintain comprehensive documentation of backend systems and APIs.
• Participate in code reviews, ensuring high-quality code that meets the team's standards.
• Stay updated with the latest technologies and trends in software engineering, applying this knowledge to improve the team's capabilities and the customer experience.
• Work closely with the product management team to understand customer needs and translate them into technical requirements.
• Collaborate with the QA team to develop and implement tests that validate the functionality and performance of backend systems and APIs.

What We Are Looking For

• A strong foundation in software engineering, with a focus on backend development.
• Experience with designing and building scalable APIs and backend systems.
• Proficiency in at least one programming language, with a preference for languages relevant to Twilio's tech stack.
• Understanding of data models and database design principles.
• Experience with Agile development methodologies and version control systems such as Git.
• Excellent communication and collaboration skills, with the ability to work effectively in a remote team.
• A bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Familiarity with cloud platforms such as AWS or Google Cloud.
• Knowledge of security best practices and experience with implementing secure coding practices.

Nice to Have

• Experience with AI and machine learning technologies, particularly in the context of customer data platforms.
• Familiarity with Twilio's products and services, or experience working with similar technologies.
• Participation in open-source projects or personal coding projects that demonstrate your skills and interests.
• Certifications in software engineering, data science, or related fields.
• Experience with mentoring junior engineers or contributing to the growth and development of the team.

Benefits and Perks

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Generous PTO policy, including flexible vacation time and holidays.
• Remote work stipend to support your home office setup.
• Access to the latest technologies and tools to help you grow in your career.
• Professional development opportunities, including conferences, training, and workshops.
• A unique and dynamic work environment that values diversity, inclusion, and employee well-being.

• Highlight your skills in software engineering: Emphasize your experience with backend development, API design, and data models to stand out.
• Showcase your ability to work remotely: Provide examples of successful remote collaborations and how you maintain productivity in a remote environment.
• Prepare to talk about technical trade-offs: Be ready to discuss how you evaluate and communicate trade-offs between feature velocity, system stability, and technical debt.
• Familiarize yourself with Twilio's products: Understanding Twilio's Audiences and Journeys products can give you an edge in the application and interview process.
• Be ready for a culture-fit interview: Twilio values its culture and inclusion, so be prepared to discuss how you contribute to and thrive in a diverse, remote-first team environment.
• Use your portfolio or GitHub: Share examples of your work, especially projects that demonstrate your skills in software engineering and collaboration.
• Research Twilio's approach to remote work: Showing that you've taken the time to understand Twilio's unique approach to remote work can demonstrate your genuine interest in the company and role.