Software Engineer (L2) Segment Team

## About the Role As a Software Engineer on the Twilio Segment CDP engineering team, you will play a key role in building and scaling APIs to enable Twilio developers to unlock best-in-class personalized customer experiences. You will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and drive system-level improvements. Your work will have a direct impact on the customer experience and will require you to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt. The Twilio Segment CDP engineering team is a dynamic and innovative group that is passionate about building products with high customer impact. You will be part of a team that is shaping the future of communications and empowering millions of developers worldwide to craft personalized customer experiences. With a strong culture of connection and global inclusion, Twilio offers a unique and rewarding work environment that values diversity, equity, and inclusion. As a remote-first company, Twilio offers the flexibility to work from anywhere, and you will be part of a vibrant team with diverse experiences making a global impact each day. Your career at Twilio is in your hands, and you will have the opportunity to acquire new skills and experiences that make work feel truly rewarding. ## What You Will Do - Design and build APIs to enable Twilio developers to unlock best-in-class personalized customer experiences - Collaborate with product management, architecture, and other engineering teams to design APIs and drive system-level improvements - Identify performance bottlenecks and drive system-level improvements to enhance developer velocity and customer experience - Evaluate and communicate trade-offs between feature velocity, system stability, and technical debt - Drive architectural decisions that ensure long-term sustainability and performance - Work closely with product and design teams to solve some of the toughest engineering problems - Write quality code using the latest AI tools and technologies - Participate in code reviews and ensure that the codebase is maintainable and efficient - Collaborate with other engineers to share knowledge and best practices - Stay up-to-date with industry trends and emerging technologies to continuously improve the customer experience ## What We Are Looking For - 5+ years of experience in software engineering, with a focus on building APIs and customer data platforms - Strong proficiency in Excel and data analysis - Experience with AI and machine learning technologies - Strong understanding of API design principles and data models - Excellent communication and collaboration skills - Experience working in a remote-first environment - Strong problem-solving skills and ability to work independently - Experience with cloud-based technologies and scalable systems - Strong understanding of security and compliance principles - Experience with agile development methodologies and continuous integration/continuous deployment (CI/CD) pipelines ## Nice to Have - Experience with customer data platforms and personalization technologies - Knowledge of data warehousing and ETL processes - Experience with containerization and orchestration technologies - Familiarity with DevOps practices and tools - Experience with cloud-based data analytics and visualization tools ## Benefits and Perks - Competitive salary and equity package - Flexible and remote work environment - Comprehensive health insurance and benefits package - Generous paid time off and vacation policy - Professional development and training opportunities - Access to cutting-edge technologies and tools - Collaborative and dynamic work environment - Opportunity to work with a global and diverse team - Recognition and reward programs for outstanding performance

- Make sure to highlight your experience with APIs and data models in your resume and cover letter.

• Prepare to talk about your experience with AI and machine learning technologies and how you have applied them in previous roles.
• Showcase your problem-solving skills by providing examples of how you have solved complex engineering problems in the past.
• Be prepared to discuss your experience working in a remote-first environment and how you stay connected with colleagues and teams.
• Research Twilio's products and services and be prepared to ask informed questions during the interview process.
• Emphasize your strong communication and collaboration skills, as these are essential for success in this role.