Software Support Engineer
Support
Excel
WFA Digital Insight
As demand for open source solutions grows, skilled engineers are in high demand. Canonical's commitment to distributed collaboration and open source software makes it an attractive employer. With the rise of cloud computing and AI, Linux expertise is increasingly valuable. Before applying, candidates should be prepared to showcase their problem-solving skills and passion for Linux.
Job Description
About the Role
Canonical is seeking a Software Support Engineer to work in a dynamic engineering role, covering Linux-based infrastructure and applications. This includes bare metal, virtualization, containerization, storage, networking, and open source applications.Responsibilities
- Troubleshoot and resolve complex customer issues in the open source stack
- Drive issues to resolution with workarounds, guidance, and bug fixes
- Collaborate with teams to understand and address software issues
Requirements
- Strong engineering skills, with the ability to work on various aspects of Ubuntu and open source applications
- Great communication skills and a passion for troubleshooting and fixing issues
- Affinity for open source software
How to Stand Out
- Be prepared to showcase your problem-solving skills and experience with Linux-based infrastructure and applications.
- Highlight your ability to work collaboratively in a distributed team environment.
- Emphasize your passion for open source software and commitment to ongoing learning.
- Use specific examples to demonstrate your troubleshooting and issue resolution skills.
- Be ready to discuss your experience with upstream bug fixes and working with various levels of the stack.
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