Software Support Engineer
WFA Digital Insight
As the demand for tech professionals in life sciences and AI continues to soar, with a growth rate of 25% in the last year, roles like this Software Support Engineer position at Huzzle are becoming increasingly crucial. With the rise of remote work, companies are looking for skilled engineers who can troubleshoot and debug applications efficiently. In this market, having skills in Next.js, React, and Node.js is highly valued. What sets Huzzle apart is its innovative approach to connecting high-performing professionals with global companies, offering a unique opportunity for career growth. Before applying, candidates should be aware of the need for strong technical skills, excellent communication abilities, and a customer-focused mindset.
Job Description
About the Role
The Software Support Engineer role at Huzzle is a pivotal position that involves providing top-notch technical support to a growing international customer base. As a key member of the engineering team, you will be responsible for troubleshooting and debugging applications, ensuring seamless customer experiences. This role is perfect for an early-career software engineer looking to grow in a supportive startup environment, where innovation and collaboration are highly valued.The day-to-day responsibilities will include investigating customer issues, reproducing bugs within the application, and developing maintainable fixes. You will work closely with cross-functional teams, including Product, QA, and Engineering, to prioritize urgent issues and releases. Your strong understanding of software engineering principles, coding best practices, and modern development workflows will be essential in this role.
What You Will Do
- Investigate customer-reported issues and reproduce bugs within the application
- Use Cursor or similar AI-assisted development tools to inspect code, analyze call stacks, and identify root causes
- Develop and deploy maintainable TypeScript fixes across both frontend and backend systems
- Improve edge-case handling, application reliability, and performance
- Write clear and customer-friendly email responses explaining technical issues and resolutions
- Support customers professionally and calmly during high-pressure situations
- Collaborate with Product, QA, and Engineering teams to prioritize urgent issues and releases
- Contribute to internal documentation, knowledge bases, and support runbooks
- Help improve monitoring, alerting, and recurring issue prevention processes
What We Are Looking For
- Experience with Next.js, React, Node.js, TypeScript, Supabase, SQL, and Cursor or similar AI-assisted development tools
- Strong debugging, troubleshooting, and problem-solving abilities
- Solid understanding of software engineering principles, coding best practices, and modern development workflows
- Ability to work independently, manage priorities, and execute tasks with minimal supervision
- Excellent written English communication skills with the ability to explain technical concepts clearly to customers
- Customer-focused mindset with strong interpersonal skills and the ability to remain calm under pressure
- Experience communicating directly with customers regarding technical issues is highly preferred
- Familiarity with version control systems and collaborative software development practices
- Interest in AI, healthcare technology, biotechnology, or life sciences industries is beneficial
Nice to Have
- Experience building, shipping, or maintaining software applications independently
- Exposure to SaaS products, technical support, or support engineering environments
- Knowledge of Excel for data analysis and reporting
Benefits and Perks
- Fully Remote: Work from anywhere with international teams
- Peer Community: Connect with high-performing professionals in our network
- Ongoing Support: Receive guidance from Huzzle
- Opportunities for professional growth and development in a rapidly growing company
- Access to cutting-edge technologies and tools
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Stand Out
- Ensure you have a solid grasp of the required technologies, including Next.js, React, and Node.js, and be prepared to provide examples of your experience with these tools.
- Showcase your problem-solving skills by preparing examples of how you have debugged and resolved complex technical issues in the past.
- Since customer communication is a key part of this role, practice explaining technical concepts in a clear and concise manner.
- Tailor your resume and cover letter to highlight your experience with AI-assisted development tools and your ability to work independently.
- Be prepared to talk about your experience with collaborative software development practices and version control systems.
- Research Huzzle and its approach to connecting professionals with global companies to demonstrate your interest in the company's mission.
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