Solution Consultant

About the Role

Day-to-day, the Solution Consultant will engage in a variety of activities, from attending kickoff meetings and conducting pre-discovery research to facilitating client discovery sessions and defining epic development. This role requires a high degree of precision, curiosity, and strong communication skills, as the Solution Consultant acts as the critical link between the client and the engineering team, ensuring that the solutions designed meet the client's needs and are feasible from a technical standpoint.

Capacity's mission to help teams achieve their best work through innovative support automation makes this role particularly exciting for those passionate about leveraging technology to solve complex business problems. The company's commitment to diversity, equity, and inclusion, along with its ambition to become a premier brand enterprise SaaS platform, offers a dynamic and challenging environment for growth and professional development.

What You Will Do

• Serve as the accountable and responsible owner for all functional and technical requirements on assigned implementation projects.
• Participate in internal and client kickoff meetings to understand project scope, sales commitments, and delivery expectations.
• Conduct pre-discovery research, including investigating the client's tech stack and developing an initial integration architecture approach.
• Facilitate and attend client discovery sessions, covering areas such as Conversational Design presentations and Technical Requirements sessions.
• Define epic development, including documenting technical considerations, writing user stories, and collaborating on story point estimation.
• Validate the Definition of Ready (DoR) before sprint planning to ensure all technical unknowns are resolved.
• Define API specs, coordinate whitelisting, and document credentials and test accounts required for development and QA.
• Brief development teams on the technical approach at the start of each sprint and serve as a resource for build-phase questions.
• Complete post-UAT Confluence documentation to cover integrations, platform configuration, and architecture diagrams.
• Partner with the Project Manager to manage scope boundaries and advise on change requests.
• Contribute to the improvement of Capacity's implementation standards, decision frameworks, and technical documentation practices.

What We Are Looking For

• A minimum of 10 years of professional experience, with at least 3 years in a Solution Consultant, Solutions Architect, or Technical Consultant role.
• Strong proficiency in Excel, with the ability to analyze and interpret complex data sets.
• Experience in solution consulting or a related field, with a proven track record of delivering successful projects.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Experience with AI-powered support automation platforms or similar technologies.
• A bachelor's degree in a relevant field, such as computer science, information technology, or business administration.
• Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability.

Nice to Have

• Experience with agnostic automation platforms or conversational AI technologies.
• Knowledge of cloud-based technologies and integration platforms.
• Certification in solution consulting, technical consulting, or a related field.
• Experience working with cross-functional teams, including sales, engineering, and customer success.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge AI-powered support automation platform.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Professional development opportunities, including training and education programs.
• Flexible working hours and remote work options.
• Access to the latest technologies and tools.
• Recognition and reward programs for outstanding performance.
• Comprehensive health insurance and wellness programs.
• Generous PTO and holiday policy.
• Retirement savings plan and equity options.

• Tailor Your Resume: Ensure your resume highlights relevant experience in solution consulting, particularly with AI-powered support automation platforms or similar technologies.
• Prepare Technical Examples: Be ready to provide specific examples of how you've used tools like Excel to analyze and solve complex business problems.
• Demonstrate Communication Skills: Showcases your ability to communicate technical information to non-technical stakeholders, as this is a critical aspect of the Solution Consultant role.
• Research Capacity's Platform: Familiarize yourself with Capacity's AI-powered support automation platform to understand its capabilities and how you can leverage it to deliver solutions.
• Practice Your Presentation Skills: As facilitating client discovery sessions is a key part of the role, practice presenting complex technical information in a clear and concise manner.
• Review Common Interview Questions: Prepare answers to common interview questions for solution consultant roles, focusing on your experience, skills, and approach to problem-solving.
• Ask Informed Questions: Prepare a list of questions to ask during the interview, such as the company's approach to innovation, the team's dynamics, and opportunities for growth and development.