Solutions Consultant

About the Role

The role is based out of the London location, offering a hybrid work environment that balances flexibility with the need for collaboration and client interaction. Your day-to-day activities will be centered around understanding client needs, designing and delivering impactful solutions, and ensuring successful customer outcomes. This is a unique opportunity for someone who thrives in a fast-paced, client-facing environment and is passionate about driving customer success through innovative solutions.

Gainsight's CustomerOS platform is at the heart of its customer success strategy, orchestrating the customer journey from onboarding to advocacy. With more than 2,000 companies trusting Gainsight's applications and AI agents, the company is poised for continued growth and innovation. As a Solutions Consultant, you will be instrumental in shaping this growth, working with a suite of solutions that are shaping the future of customer success.

What You Will Do

• Lead discovery sessions with clients to understand their business needs and identify opportunities for Gainsight's solutions.
• Design and deliver impactful product demonstrations and presentations tailored to both business and technical audiences.
• Collaborate with the Sales team to develop and execute solution strategies that meet client needs and drive customer success.
• Work closely with the Product team to stay updated on platform capabilities and provide feedback on future developments.
• Develop and present solution storyboards and configure demo environments that address specific client challenges.
• Respond to technical RFPs/RFIs with accurate and timely input, showcasing Gainsight's capabilities and value proposition.
• Support pilots and proof-of-concept engagements with a hands-on, consultative approach, ensuring successful outcomes and customer satisfaction.
• Participate in ongoing enablement, product updates, and internal knowledge sharing to maintain expertise and contribute to the team's success.
• Engage in cross-functional collaboration with teams like Marketing and Professional Services to align strategies and drive customer success initiatives.
• Travel occasionally for team meetings, training, or company events to foster collaboration and innovation.

What We Are Looking For

• 2-5 years of experience in software pre-sales, consulting, product management, or customer success, with a proven track record of driving customer success and satisfaction.
• Degree or equivalent experience in a relevant field, demonstrating a strong foundation in business, technology, or a related discipline.
• Strong client-facing communication and presentation skills, with the ability to articulate complex solutions and value propositions to diverse audiences.
• Proven ability to work cross-functionally in complex sales cycles, collaborating effectively with internal stakeholders and external clients.
• Experience with Salesforce or similar CRM platforms, and familiarity with data integration workflows and SaaS architecture.
• Strong analytical and problem-solving skills, with the ability to analyze client needs and design tailored solutions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong storytelling and presentation skills, with the ability to craft and deliver compelling narratives and demos.
• Experience with customer success, digital adoption, or community platforms, and a deep understanding of customer-centric strategies.

Nice to Have

• Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture, with the ability to integrate these technologies into solution designs.
• Familiarity with data integration workflows and experience with data analytics tools, enabling the analysis of customer data to drive insights and solutions.
• Working knowledge of customer success, digital adoption, or community platforms, and experience in leveraging these platforms to drive customer engagement and success.

Benefits and Perks

• Competitive compensation package, reflecting the company's commitment to attracting and retaining top talent.
• Opportunity to work with a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence.
• Collaborative and dynamic work environment, fostering innovation, curiosity, and a shared focus on solving real-world problems.
• Flexible and remote work options, supporting work-life balance and accommodating different working styles.
• Access to ongoing enablement, product updates, and internal knowledge sharing, ensuring continuous learning and professional growth.
• Participation in company events, team meetings, and training sessions, promoting collaboration, innovation, and camaraderie.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off, reflecting the company's commitment to employee well-being.

• Develop a strong understanding of Salesforce and its applications in customer success, as well as experience with data integration workflows and SaaS architecture.
• Craft a compelling narrative about your experience in software pre-sales, consulting, or customer success, highlighting your ability to drive customer success and satisfaction.
• Prepare to discuss your approach to solution design, stakeholder management, and product storytelling, showcasing your skills in these areas.
• Research Gainsight's CustomerOS platform and its role in driving customer success, demonstrating your understanding of the company's products and mission.
• Be ready to provide examples of your experience working cross-functionally in complex sales cycles, collaborating with internal stakeholders and external clients.
• Familiarize yourself with the company culture and values, demonstrating how your skills and experience align with Gainsight's mission and vision.
• Prepare thoughtful questions to ask during the interview, showcasing your interest in the role, the company, and the future of customer success.