Solutions Engineer, Core Digital Native

About the Role

The role involves working closely with various teams, including Digital Native Sales, Security, and Product, to demonstrate the value of OpenAI's solutions, recommend architectural patterns, and guide the implementation and development process. This position requires a unique blend of technical expertise, business acumen, and communication skills, as the Solutions Engineer will be the primary technical point of contact for Digital Native customers.

The team at OpenAI is dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI capabilities and seeks to safely deploy them through its products. As a Solutions Engineer, you will be part of a dynamic team that values diversity, safety, and human needs at its core.

What You Will Do

• Deliver exceptional pre-sales customer experiences for Digital Native prospects and customers by providing technical expertise and outlining the value proposition.
• Demonstrate how OpenAI's suite of products can meet customers' business needs and deliver substantial business value through building and presenting demos, scoping use cases, and recommending architecture patterns.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback.
• Serve as the first line of defense for security and compliance questions, providing standardized collateral and guiding customers toward relevant resources.
• Collaborate with cross-functional teams to identify and prioritize customer needs, influencing product development to meet these needs.
• Develop in-depth technical advisory materials to support the sales process and customer onboarding.
• Stay updated with the latest developments in AI technology and its applications to continuously improve the value proposition for customers.

What We Are Looking For

• 10+ years of experience in a technical pre-sales or similar role, including 4+ years selling to technology customers and managing C-level technical and business relationships.
• A thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
• Foundational training in programming languages like Python or Javascript.
• Experience delivering prototypes of Generative AI/traditional ML solutions and knowledge of network/cloud architecture.
• Effective presentation and communication skills to translate business and technical topics to all audiences, including senior leaders.
• Ability to own problems end-to-end and willingness to acquire missing knowledge to accomplish tasks.
• A humble attitude, eagerness to help colleagues, and a desire to contribute to the team's success.

Nice to Have

• Experience with AI models and their applications in business environments.
• Knowledge of cloud computing platforms and their integration with AI solutions.
• Familiarity with Agile development methodologies and version control systems like Git.
• Certification in AI, machine learning, or a related field.
• Experience working in a remote or hybrid work environment.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work with cutting-edge AI technology and contribute to its development and deployment.
• Collaborative and dynamic work environment with a team of experts in AI and technology.
• Professional development opportunities, including training and education in AI and related fields.
• Flexible work arrangements, including remote work options and a hybrid work model.
• Access to the latest tools and technologies in the field of AI and software development.
• Comprehensive health insurance and wellness programs.
• Generous PTO and holiday package.
• Retirement savings plan and equity options.

• Be prepared to demonstrate your understanding of AI technology and its applications in business environments through specific examples or projects you've worked on.
• Highlight your ability to communicate complex technical concepts to both technical and non-technical audiences, as this is a critical skill for success in this role.
• Make sure your resume and online profiles (e.g., LinkedIn) are up-to-date and showcase your experience in pre-sales, AI, and related technologies.
• Develop a portfolio or be prepared to discuss cases where you've successfully implemented AI solutions or demonstrated the value of AI to customers.
• Consider acquiring or highlighting certifications in AI, machine learning, or related fields to stand out as a candidate.
• Prepare to discuss your experience with cloud computing platforms, network architecture, and security principles, as these are key aspects of the role.
• Show enthusiasm for continuous learning and professional development in the field of AI, as this is a rapidly evolving industry.