Solutions Engineer, Digital Natives
Sales
WFA Digital Insight
As the demand for AI solutions skyrockets, companies like Openai are leading the charge. With a growing need for technical experts who can bridge business and AI, the role of a Solutions Engineer has become increasingly crucial. In the current remote job market, professionals with expertise in AI, digital skills, and remote work are in high demand, with some estimates suggesting a 40% growth in AI-related job openings in the past year. Openai stands out with its innovative approach to AI deployment and commitment to safety. Before applying, candidates should be aware of the importance of AI strategy, customer success, and technical expertise in this role.
Job Description
About the Role
The Technical Success team at Openai is on a mission to ensure the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. As a trusted advisor and thought partner, the team works closely with customers to maximize value from Openai's models and products. The ideal candidate will have a deep understanding of IT security principles, customer requirements for technical B2B SaaS products, and experience providing higher-level security and compliance support. The role of a Solutions Engineer is multifaceted, involving pre-sales technical expertise, AI strategy guidance, and customer success. The successful candidate will have the opportunity to work with senior business stakeholders, guide AI strategy, and identify high-value use cases and applications. The role is based in Openai's Paris office, with a hybrid work model and relocation assistance available. The team is looking for an experienced pre-sales solutions engineer to partner with Digital Natives customers and ensure they achieve tangible business value from Openai's models through ChatGPT and the OpenAI API. The ideal candidate will have a strong background in technical pre-sales, managing C-level technical and business relationships with complex global organizations.What You Will Do
- Deliver exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers' business needs and deliver substantial business value, including building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources, and escalating complex requirements to the appropriate teams.
- Partner with senior business stakeholders to understand their pre-sales needs and guide their AI strategy.
- Work closely with Sales, Customer Success, Security, and Product teams to ensure seamless customer experience.
What We Are Looking For
- 5+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.
- Full professional fluency in both German and English.
- Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
- Industry experience in programming languages like Python or Javascript and working with REST APIs.
- Experience delivering prototypes of Generative AI/traditional ML solutions and knowledge of network/cloud architecture.
- Effective presentation and communication skills, with the ability to translate business and technical topics to all audiences, including senior leaders.
- Ability to own problems end-to-end and pick up whatever knowledge is missing to get the job done.
Nice to Have
- Experience working with AI models and APIs.
- Knowledge of cloud architecture and deployment.
- Familiarity with Agile development methodologies.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a leading AI company.
- Hybrid work model with relocation assistance.
- Access to cutting-edge AI technology and training.
- Collaborative and dynamic work environment.
- Professional development opportunities.
How to Stand Out
- Familiarize yourself with Openai's products and services, including ChatGPT and the OpenAI API.
- Develop a strong understanding of AI strategy and its application in business.
- Showcase your technical expertise and ability to communicate complex ideas to non-technical stakeholders.
- Be prepared to provide examples of your experience working with AI models and APIs.
- Highlight your ability to work in a fast-paced, dynamic environment and adapt to new technologies.
- Research the company culture and values to ensure alignment with your own goals and expectations.
- Prepare thoughtful questions to ask during the interview process, such as the team's approach to AI strategy and customer success.
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