Solutions Engineer

About the Role

In this role, you will be the technical owner of customer implementations, turning complex e-commerce problems into reliable AI-powered automations. This includes designing flows, wiring up integrations, writing Python, prompting and evaluating Large Language Models (LLMs), and continuously raising the bar on what AI agents can resolve autonomously. The team at DigitalGenius operates with a high degree of autonomy and responsibility, collaborating to make all pieces fit together towards a common vision.

What You Will Do

• Translate business requirements into scalable technical solutions on the DigitalGenius platform.
• Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases.
• Design and implement APIs and third-party integrations, such as OMS, carriers, and Helpdesk.
• Prompt, tune, and evaluate LLM-powered components, like classifications, extractions, guardrails, and generative replies.
• Lead new use case implementation projects to ensure timely, high-quality launches with measurable automation impact.
• Troubleshoot complex technical challenges across systems, data, and AI behavior.
• Partner with CSMs to align technical delivery with customer outcomes and ROI.
• Advise customers on best practices, scalability, AI strategy, and optimization.
• Support strategic expansions, new channels, and advanced use cases.
• Provide structured feedback to Product based on real-world implementations.
• Identify feature and AI capability gaps and contribute to roadmap discussions.

What We Are Looking For

• An AI-first mindset with a genuine excitement about LLMs and applied AI.
• Experience in automating repetitive tasks and a belief in the potential of AI to replace manual work.
• Strong API and integration experience, including building and debugging.
• Comfort with tools like Postman, JSON, webhooks, auth (tokens, headers, OAuth), pagination, and error handling.
• Ability to translate business requirements into reliable flows, including edge cases, data mapping, retries, and decision logic.
• Experience with Salesforce and similar platforms.
• Strong problem-solving skills and the ability to handle complex technical challenges.
• Excellent communication skills for effective collaboration with teams and customer interaction.

Nice to Have

• Experience in e-commerce and understanding of its challenges.
• Knowledge of Python and experience in writing scripts for automation.
• Experience with LLMs and AI-powered automation tools.
• Certification in Salesforce or similar platforms.

Benefits and Perks

• The opportunity to work with cutting-edge AI technology and contribute to its development.
• Collaborative and dynamic work environment with a team of like-minded professionals.
• Flexible working hours and remote work options.
• Professional development opportunities, including training and certification programs.
• Competitive compensation package.
• Health insurance and wellness programs.
• Paid time off and holidays.
• Access to the latest technologies and tools in the field.

• Ensure you have a solid understanding of AI-driven customer service solutions and how they are applied in e-commerce.
• Highlight any experience you have with Salesforce, API integrations, and LLMs in your resume and cover letter.
• Prepare examples of how you've translated business requirements into technical solutions, especially those involving AI automation.
• Show your passion for AI and automation, and be ready to discuss how you see these technologies evolving in the customer service sector.
• Consider creating a portfolio or blog that showcases your experience with AI, automation, and customer service solutions to stand out from other applicants.
• During the interview, ask about the team's dynamics, the company's approach to innovation, and how success is measured in the role to demonstrate your interest in the company culture and vision.