Solutions Engineer, Education

Openai·Remote(New York City)

Sales

WFA Digital Insight

As the demand for AI integration in education grows, with a reported 25% increase in AI adoption in educational institutions in 2025, the role of a Solutions Engineer has become crucial. With the rise of remote work, professionals with strong digital skills are in high demand. Openai, a pioneer in AI technology, is seeking a skilled Solutions Engineer to join their team. This role stands out for its focus on applying AI to enhance teaching and learning, making it an attractive opportunity for those passionate about education and technology. Before applying, candidates should be aware of the importance of balancing technical expertise with the ability to communicate complex ideas to non-technical stakeholders, a skill highly valued in this position.

Job Description

About the Role

The Solutions Engineer role at Openai is a unique opportunity to be at the forefront of AI integration in education. As part of the Technical Success team, you will work closely with the Education sales team to support Higher Education institutions and K–12 organizations in adopting and scaling Openai's tools and products. Your primary goal will be to ensure the safe and effective deployment of ChatGPT and OpenAI API applications, acting as a trusted advisor and thought partner for customers.

The education sector is undergoing a significant transformation with the advent of AI, and this role is pivotal in helping institutions navigate this change. You will be responsible for demonstrating the value of Openai's products and guiding responsible AI adoption that aligns with institutional values, privacy requirements, and student-centered outcomes.

What You Will Do

Deliver exceptional pre-sales customer experiences by providing technical expertise and outlining the value proposition of Openai's products.
Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers' business needs, including building and presenting demos, scoping use cases, and recommending architecture patterns.
Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback.
Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers.
Serve as the first line of defense for security, privacy, and compliance discussions, exercising sound technical and risk judgment.
Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.
Develop and maintain a deep understanding of Openai's products and their applications in the education sector.
Stay updated on the latest trends and developments in AI and its application in education, applying this knowledge to improve customer solutions.

What We Are Looking For

7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements.
Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products.
Experience with programming languages like Python or JavaScript and working with REST APIs.
Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Experience in the education sector or a related field, with a deep understanding of the challenges and opportunities AI presents.
Ability to operate independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information.
Track record of delivering exceptional customer experiences and driving business growth through technical expertise.

Nice to Have

Experience with AI-specific technologies and their applications in education.
Knowledge of the current landscape of education technology and trends in AI adoption.
Certification in cloud computing or related technologies.
Experience with project management tools and methodologies.
Participation in open-source projects or personal projects that demonstrate expertise in AI or related technologies.

Benefits and Perks

Opportunity to work with a leading AI technology company at the forefront of innovation.
Competitive compensation package, including salary and benefits.
Flexible work arrangements, with a hybrid model of remote and in-office work.
Professional development opportunities, including training and conference sponsorships.
Access to cutting-edge technology and tools.
Collaborative and dynamic work environment with a team of experts in AI and education.
Relocation assistance for eligible candidates.
Comprehensive health insurance and wellness programs.
Generous PTO and holiday package.

How to Stand Out

Tip: Ensure your portfolio showcases your ability to communicate complex technical concepts to non-technical stakeholders, a crucial skill for this role.
To stand out, highlight any experience or projects related to AI in education, demonstrating your understanding of the sector's unique challenges and opportunities.
Familiarize yourself with Openai's products and their applications in education to demonstrate your enthusiasm and readiness for the role.
Prepare to discuss your approach to balancing technical expertise with customer-centric communication, providing specific examples from your experience.
When negotiating salary, consider the value your unique combination of technical and educational expertise brings to the role, and be prepared to discuss your expectations based on industry standards.
Be ready to address questions about your experience with IT security principles and how you handle privacy and compliance discussions with customers, as these are critical aspects of the job.

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