Solutions Engineer, Europe

About the Role

Linear is at the forefront of shaping the tools required for the new era of software development, with AI fundamentally changing how software gets built. Founded in 2019, Linear has quickly become the platform of choice for over 25,000 companies, including OpenAI, Coinbase, and Ramp. The company is committed to relentless focus, fast execution, and a deep care for software craftsmanship.

The role is based in London, with a requirement to work from the London office in Shoreditch 2-3 days per week, allowing for flexibility and in-person collaboration with the growing sales presence in the region.

What You Will Do

• Act as the customer's technical advisor across the lifecycle, partnering with Sales and Customer Success to ensure continuity from evaluation through onboarding and expansion.
• Lead technical discovery and architecture for strategic prospects and existing customers, translating customer workflows into Linear configuration, data model, permissions, and integration patterns.
• Deliver tailored deep-dive demos, proof-of-concepts, security and architecture reviews, and integration workshops to remove deal risk and accelerate time to close.
• Design and execute migrations and implementation plans that set customers up for long-term success, providing clear handoffs to post-sale teams.
• Build and maintain realistic, scalable demo environments and reference configurations that mirror enterprise workflows and enable Sales to tell a credible, repeatable story.
• Codify lifecycle playbooks and enablement, creating technical training for sales and post-sale teams, curating exemplars, and continuously improving the technical sales motion.
• Stay engaged through onboarding to ensure technical continuity and provide support during the initial phases of customer engagement.
• Collaborate with the Sales team to identify and pursue new business opportunities, leveraging technical expertise to close deals.
• Develop and maintain a deep understanding of Linear's products and services, staying up-to-date with the latest features and offerings.

What We Are Looking For

• 5+ years of experience in a Solutions Engineering, Pre-Sales, or similar role at a high-growth SaaS company, with a focus on supporting enterprise-scale deals.
• Strong hands-on experience with OAuth2 and GraphQL, data migrations, and product integrations.
• Excellent communication skills, with the ability to present complex technical concepts clearly to both engineers and executives.
• Experience with Github and git, with Linear and/or Jira experience being strongly preferred.
• Proven ability to build realistic, scalable demo environments and troubleshoot production issues.
• CS degree or engineering background strongly preferred.
• Collaborative mindset with experience partnering across Sales, Product, and Customer Success teams.
• Comfort with SQL and scripting (e.g., Python or JavaScript).
• Experience working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines.

Nice to Have

• Experience with cloud-based technologies and platforms.
• Knowledge of Agile development methodologies and version control systems.
• Certification in relevant technologies, such as AWS or Azure.

Benefits and Perks

• Competitive salary and equity package.
• Employee-friendly equity terms.
• Daily meal and coffee stipend on every workday.
• Paid co-working space or desk.
• Health coverage (based on country requirements).
• 5 weeks paid vacation, plus local statutory holidays.
• 4 months paid parental leave.
• Paid month off after 4 years and every 2 years thereafter.
• Regular team events and activities.
• Opportunities for professional growth and development.
• Access to cutting-edge technologies and tools.

• Develop a strong understanding of OAuth2, GraphQL, and data migrations to stand out in the interview process.
• Create a portfolio that showcases your technical expertise, particularly in areas relevant to the role.
• Prepare to discuss complex technical concepts in a clear and concise manner, demonstrating your ability to communicate with both technical and non-technical stakeholders.
• Research Linear's products and services to understand their platform and how you can contribute to its growth and development.
• Be prepared to discuss your experience working in a fast-paced environment and how you adapt to changing priorities and deadlines.
• Ask questions during the interview process to demonstrate your interest in the company and the role, such as inquiring about the team's dynamics or the company's approach to professional development.
• Highlight your ability to work collaboratively across different teams, such as Sales, Product, and Customer Success, to demonstrate your value as a Solutions Engineer.