Solutions Engineer, Large Enterprise

About the Role

The role involves working with business and technical teams to demonstrate the value of Openai's solutions, recommend architectural patterns, and provide in-depth technical advisory. You will also create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. As a trusted advisor and thought partner, you will help companies across industries transform their business through innovative AI solutions.

Openai's solutions have the potential to revolutionize various industries, from customer service to content generation. As a Solutions Engineer, you will have the opportunity to work on novel applications that make use of the company's newest and most exciting models. If you are passionate about AI, have a strong technical background, and excellent communication skills, this role could be an exciting challenge for you.

What You Will Do

• Deliver exceptional pre-sales customer experiences for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers' business needs and deliver substantial business value.
• Build and present demos, scope use cases, recommend architecture patterns, and provide in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback.
• Identify themes across customers and incorporate them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources, and escalating complex requirements to the appropriate teams.
• Work closely with Sales, Customer Success, Security, and Product teams to ensure seamless collaboration and effective solutions deployment.
• Develop and maintain a deep understanding of Openai's products and services, including ChatGPT and the OpenAI API.
• Stay up-to-date with the latest industry trends, technologies, and developments in AI and related fields.

What We Are Looking For

• 5+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.
• Full professional fluency in both German and English.
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products.
• Experience providing higher-level security and compliance support.
• Industry experience in programming languages like Python or Javascript and working with REST APIs.
• Experience delivering prototypes of Generative AI/traditional ML solutions and knowledge of network/cloud architecture.
• Effective presentation and communication skills, with the ability to translate business and technical topics to all audiences, including senior leaders.
• Ability to own problems end-to-end and pick up whatever knowledge is missing to get the job done.
• Humble attitude, eagerness to help colleagues, and a desire to do whatever it takes to make the team succeed.

Nice to Have

• Experience working with large enterprises and understanding their specific needs and challenges.
• Knowledge of the latest AI technologies and trends, including machine learning, natural language processing, and computer vision.
• Experience with agile development methodologies and version control systems like Git.
• Certification in cloud computing, cybersecurity, or a related field.
• Experience working in a hybrid or fully remote work environment.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI technology and contribute to the development of innovative solutions.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Professional development opportunities, including training, workshops, and conferences.
• Flexible working hours and remote work options, with a hybrid model of 3 days in the office per week.
• Relocation assistance for new employees.
• Access to the latest tools and technologies, including cloud computing platforms, AI frameworks, and development software.
• Recognition and reward programs for outstanding performance and contributions to the team.
• Comprehensive health insurance and wellness programs, including mental health support and fitness initiatives.
• Generous PTO and holiday policy, with a minimum of 20 days of paid vacation per year.

• Tip: Showcase your experience with AI technologies, such as machine learning, natural language processing, and computer vision, in your resume and cover letter.
• Tip: Prepare to demonstrate your communication skills by providing examples of how you have translated technical concepts to non-technical audiences.
• Tip: Research Openai's products and services, including ChatGPT and the OpenAI API, to understand their capabilities and applications.
• Tip: Be prepared to discuss your experience with security and compliance, including any relevant certifications or training.
• Tip: Highlight your ability to work in a fast-paced, dynamic environment and your willingness to learn and adapt to new technologies and challenges.
• Tip: Consider creating a portfolio or GitHub repository to showcase your projects and contributions to open-source AI initiatives.
• Tip: Prepare to discuss your salary expectations and be prepared to negotiate based on your experience and qualifications.