Solutions Engineer, Large Enterprise

About the Role

The role is based in the Paris office, with a hybrid work model that includes three days in the office per week. You will work closely with various teams, including Sales, Customer Success, Security, and Product, to deliver exceptional pre-sales customer experiences and drive business growth.

Openai's commitment to AI research and deployment, with a focus on safety and human needs, sets it apart in the industry. As a Solutions Engineer, you will be at the forefront of this mission, helping to transform businesses through innovative AI solutions.

What You Will Do

• Deliver pre-sales technical expertise to large enterprise customers, outlining the value proposition and answering product, API, and LLM-related questions.
• Demonstrate how Openai's solutions can meet customers' business needs, including building and presenting demos, scoping use cases, and recommending architecture patterns.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy by gathering and relaying customer feedback, identifying themes, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral and guiding customers toward relevant resources.
• Partner with Sales teams to develop and execute sales strategies, ensuring alignment with customer needs and Openai's products.
• Collaborate with Customer Success teams to ensure smooth onboarding and ongoing support for customers.
• Work with Product teams to provide feedback and insights from customers, helping to inform product development and roadmaps.
• Develop and maintain a deep understanding of Openai's products, including ChatGPT and the OpenAI API, as well as industry trends and competitor solutions.
• Represent Openai at industry events, conferences, and meetings, promoting its solutions and thought leadership.

What We Are Looking For

• 5+ years of experience in a technical pre-sales role, with a focus on managing C-level technical and business relationships with complex global organizations.
• Full professional fluency in both French and English, with excellent communication and presentation skills.
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
• Industry experience in programming languages like Python or Javascript, and working with REST APIs.
• Experience delivering prototypes of Generative AI/traditional ML solutions, with knowledge of network/cloud architecture.
• Ability to translate business and technical topics to all audiences, including senior leaders, and to own problems end-to-end.
• A humble attitude, eagerness to help colleagues, and a desire to do whatever it takes to make the team succeed.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Experience with project management tools and methodologies, with the ability to prioritize tasks and manage time effectively.

Nice to Have

• Experience working with large enterprise customers, with a deep understanding of their business needs and challenges.
• Knowledge of specific industries, such as finance, healthcare, or retail, with experience applying AI solutions in these contexts.
• Certification in cloud computing, cybersecurity, or data science, with a strong foundation in these areas.
• Experience with Agile development methodologies and version control systems like Git.

Benefits and Perks

• Competitive salary and benefits package, with a focus on supporting the well-being and career development of employees.
• Opportunity to work with cutting-edge AI technology and contribute to its development and deployment.
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about AI and its applications.
• Flexible work arrangements, including remote work options and a hybrid model that balances work and life.
• Professional development opportunities, including training, mentorship, and education support.
• Access to the latest tools and technologies, with a budget for professional development and continuous learning.
• Recognition and reward for outstanding performance, with a focus on celebrating successes and achievements.

• Tip: Develop a strong portfolio that showcases your technical expertise and experience in pre-sales, including case studies and examples of successful deployments.
• Tip: Be prepared to demonstrate your knowledge of AI solutions, including ChatGPT and the OpenAI API, and to explain how they can address business needs.
• Tip: Highlight your ability to communicate complex technical concepts to non-technical stakeholders, including senior business leaders and customers.
• Tip: Emphasize your experience working with large enterprise customers and your understanding of their business needs and challenges.
• Tip: Be ready to discuss your approach to security and compliance, including your experience with IT security principles and customer requirements.
• Tip: Show enthusiasm for the company's mission and values, and highlight your own commitment to safety and human needs in AI development and deployment.