Solutions Engineer - Northern Italy

About the Role

Day-to-day, you'll collaborate closely with sales representatives to ensure customers and partners understand the full value of Neat's products, design philosophy, and roadmap. Your technical expertise will be crucial in supporting product evaluations and proofs of concept, making you an indispensable asset to the sales team.

Neat is committed to fostering an environment where creativity and ingenuity can flourish. As a Solutions Engineer, you'll be part of a dynamic team that values ambition, accountability, collaboration, and responsibility. Your work will contribute directly to Neat's mission to bring people together with beautifully simple, versatile video devices and experiences.

What You Will Do

• Collaborate with sales teams and partner representatives to ensure deep understanding of Neat's products and their value proposition.
• Support several Neat sales representatives in customer opportunities, closely aligning with them on customer strategy and overseeing the technical aspects of product evaluations/proofs of concept.
• Act as the face of the product development team to the customer and partner community, collecting and responding to feedback and feature requests.
• Evaluate customer feedback and feature requests based on relevance and communicate them effectively back to the product team.
• Understand and deliver Neat's product and feature roadmap, providing future-state messaging to partners and customers clearly and effectively.
• Conduct internal training for the sales teams on how to talk about the value of Neat's technology most effectively and how to do an effective product demo.
• Co-host webinars or other marketing events to communicate new product and feature releases to the public.
• Develop and maintain deep technical knowledge of Neat's products and competitive landscape.
• Work closely with the product development team to stay abreast of upcoming features and roadmap.

What We Are Looking For

• Strong professional background in videoconferencing and commercial audio-visual technologies.
• Broader knowledge of unified communications and collaboration technologies (web conferencing, IP telephony, etc.).
• Strong communication and presentation skills, with the ability to articulate complex technical information to non-technical stakeholders.
• Native Italian and business-level English required; further European language (Spanish/French) strongly preferred.
• Experience in sales engineering or a similar role, preferably in the unified communications or video conferencing industry.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues.

Nice to Have

• Experience with Microsoft Teams, Zoom, and other business apps supported by Neat.
• Familiarity with cloud-based video conferencing solutions and their integration with existing infrastructure.
• Knowledge of sales methodologies and experience with CRM tools.
• Certification in unified communications or related technologies.

Benefits and Perks

• Competitive base pay plus sales achievement bonus, offering significant earning potential.
• Opportunity to work with cutting-edge video conferencing technology and contribute to its development.
• Collaborative and dynamic work environment that fosters creativity and innovation.
• Professional development opportunities, including training and support for career growth.
• Access to the latest technology and tools to perform your job effectively.
• Flexible remote work arrangements, allowing for a healthy work-life balance.
• Comprehensive benefits package, including health insurance and retirement planning.

• Highlight your technical skills: Showcase your expertise in videoconferencing, unified communications, and commercial audio-visual technologies.
• Develop a strong understanding of Neat's products: Familiarize yourself with Neat's portfolio and their integration with Microsoft Teams, Zoom, and other business apps.
• Improve your communication skills: As a Solutions Engineer, you'll need to articulate complex technical information to non-technical stakeholders effectively.
• Prepare examples of successful sales engineering experiences: Be ready to discuss how you've driven revenue growth and expanded partner relationships in previous roles.
• Research Neat's company culture: Understand Neat's values and mission to demonstrate how your skills and experience align with their goals.
• Be prepared to discuss your language skills: As native Italian and business-level English are required, be ready to converse in these languages during the interview process.
• Show enthusiasm for product evangelism: Demonstrate your ability to conduct engaging product demos and training sessions, and express your excitement about promoting Neat's products.