Solutions Engineer

About the Role

The role is based in Seoul, South Korea, and offers a hybrid work model with relocation assistance for new employees. You will be part of a team that values diversity, inclusivity, and the safe and ethical evolution of AI.

What You Will Do

• Deliver exceptional pre-sales customer experiences through technical expertise and strategic guidance.
• Provide technical support in the pre-sales process, including outlining value propositions, clarifying technical requirements, and answering product-related questions.
• Demonstrate the value of ChatGPT and the OpenAI API through demos, use case scoping, and proof of concepts.
• Serve as the first line of defense for security and compliance questions, providing standardized collateral and guiding customers toward relevant resources.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams.
• Collaborate closely with Sales and GRC teams to ensure a seamless pre-sales experience.
• Identify and escalate complex customer requirements to appropriate teams.
• Continuously update knowledge of Openai's products and services to provide accurate and effective support.

What We Are Looking For

• 7+ years of experience in a Solutions Engineer or similar role, preferably working with technical enterprise products.
• A solid track record of delivering and scaling exceptional pre-sales customer experiences.
• Experience providing higher-level security and compliance support.
• Thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
• Exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• A humble attitude, an eagerness to help others, and a desire to learn and grow with the team.
• Strong problem-solving skills, ability to adapt to frequent context switching, and effective project management skills.
• Commitment to fostering the safe and ethical evolution of AI.

Nice to Have

• Experience working with AI-powered solutions and a deep understanding of AI principles.
• Familiarity with cloud computing platforms and DevOps practices.
• Certification in IT security or compliance, such as CISSP or CISM.
• Fluency in Korean, in addition to English.

Benefits and Perks

• Competitive salary and benefits package.
• Relocation assistance for new employees.
• Hybrid work model with 3 days in the office per week.
• Opportunities for professional growth and development in a rapidly evolving field.
• Access to cutting-edge AI technology and the chance to work with a talented team of professionals.
• Flexible work arrangements and a culture that values work-life balance.

• Develop a strong understanding of AI principles and how they apply to business solutions to stand out in your application.
• Prepare examples of how you have demonstrated value to customers in previous roles, focusing on measurable outcomes and customer satisfaction.
• Be ready to discuss your experience with security and compliance, and how you have handled complex customer requirements in the past.
• Highlight your ability to work effectively in a hybrid environment and collaborate with cross-functional teams.
• Consider creating a portfolio that showcases your technical expertise, communication skills, and ability to drive business value through AI-powered solutions.
• During salary negotiations, be prepared to discuss your expectations based on industry standards and the value you can bring to the role.