Solutions Engineer
Sales
WFA Digital Insight
As the demand for AI solutions grows, companies like Openai are seeking skilled professionals to drive business value. With the global AI market projected to reach
90 billion by 2025, the need for experts who can harness AI's potential is on the rise. In this role, you'll leverage your technical expertise to deliver exceptional customer experiences and drive adoption of Openai's models. To succeed, you'll need a strong background in digital skills and a solid understanding of the latest AI trends. Before applying, consider how your skills align with the company's mission to safely deploy AI systems that benefit humanity.
Job Description
About the Role
The Technical Success team at Openai is dedicated to ensuring customers maximize the benefits of the Openai API platform and ChatGPT business product. As a Solutions Engineer, you will play a critical role in driving the customer experience, partnering with senior business stakeholders to understand their pre-sales needs, and guiding their AI strategy. Your expertise will be invaluable in identifying high-value use cases and applications for Openai's models.The role is based in Delhi, India, and offers a hybrid work model with relocation assistance for new employees. You will be part of a team that is passionate about harnessing the power of AI to drive business value and improve customer experiences.
What You Will Do
- Deliver exceptional pre-sales customer experiences through technical expertise and guidance on AI strategy
- Partner with senior business stakeholders to understand their needs and identify high-value use cases
- Demonstrate the value of Openai's solutions through demos, use case scoping, and proof of concepts
- Provide technical support and guidance on security and compliance questions
- Create and maintain documentation, guides, and FAQs related to common questions and requirements
- Develop and nurture strong customer relationships during the evaluation and purchasing process
- Foster customer advocacy and represent the voice of the customer with internal teams
- Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience
- Identify and escalate complex requirements to the appropriate teams
- Develop and maintain a thorough understanding of Openai's products and services
What We Are Looking For
- 7+ years of experience in a Solutions Engineer or similar role, managing relationships with large, global, and complex organizations
- Solid track record of delivering and scaling an exceptional pre-sales customer experience
- Experience providing higher-level security and compliance support
- Thorough understanding and knowledge of IT security principles and customer requirements for technical B2B SaaS products
- Exceptional presentation and communication skills, particularly when engaging with executives and leaders
- Humble attitude, eagerness to help others, and a desire to pick up whatever knowledge is missing to make both the team and customers succeed
- Strong problem-solving skills, adept at frequent context switching, and effectively manage working on multiple projects at once
- Commitment to fostering the safe and ethical evolution of AI
Nice to Have
- Experience working with AI or machine learning technologies
- Knowledge of cloud-based infrastructure and deployment models
- Familiarity with DevOps practices and tools
- Certification in a relevant field, such as security or compliance
Benefits and Perks
- Relocation assistance for new employees
- Hybrid work model with 3 days in the office per week
- Opportunities for professional growth and development in a cutting-edge field
- Collaborative and dynamic work environment
- Access to the latest AI technologies and tools
- Comprehensive benefits package, including health insurance and retirement planning
- Flexible paid time off and vacation policy
How to Stand Out
- Develop a strong understanding of AI and machine learning concepts to stand out in the application process
- Showcase your experience working with technical stakeholders and driving business value through AI solutions
- Prepare to provide specific examples of how you've guided AI strategy and identified high-value use cases in previous roles
- Be ready to discuss your approach to security and compliance in a technical B2B SaaS product context
- Highlight your exceptional presentation and communication skills, particularly when engaging with executives and leaders
- Emphasize your commitment to fostering the safe and ethical evolution of AI and your passion for working in a cutting-edge field
- Research Openai's products and services to demonstrate your interest and knowledge of the company's mission and values
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.