Solutions Engineer, Pre-Sales

About the Role

The role entails working with a range of customers, from early-stage startups to established global enterprises, each with their unique challenges and opportunities. Your ability to understand their business needs and communicate the benefits of OpenAI's technology will be key to driving adoption and maximizing value.

What You Will Do

• Deliver exceptional pre-sales customer experience by providing technical expertise and answering product-related questions
• Demonstrate the value of OpenAI's solutions and recommend architectural patterns to customers
• Build and present demos to showcase the capabilities of OpenAI's technology
• Scope use cases and identify opportunities for customers to leverage AI in their business
• Collaborate with sales, security, and product teams to ensure seamless customer experience
• Create and maintain documentation, guides, and FAQs to support the pre-sales process
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process
• Foster customer advocacy and represent the voice of the customer with internal teams
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral and guiding customers toward relevant resources

What We Are Looking For

• 5+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products
• Foundational training in programming languages like Python or Javascript
• Experience delivering prototypes of Generative AI/traditional ML solutions and knowledge of network/cloud architecture
• Effective presentation and communication skills, with the ability to translate complex technical topics to all audiences
• Strong problem-solving skills, with a willingness to pick up new knowledge and skills as needed
• Humble attitude, eagerness to help colleagues, and a desire to do whatever it takes to make the team succeed

Nice to Have

• Experience working with AI technologies and platforms
• Knowledge of cloud infrastructure and security best practices
• Familiarity with agile development methodologies and version control systems
• Certification in AI or related field

Benefits and Perks

• Opportunity to work with a cutting-edge AI technology and contribute to its development
• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible working hours and remote work options
• Professional development opportunities and access to training and resources
• Competitive compensation and benefits package
• Chance to make a real impact in the AI industry and contribute to Openai's mission

• Tip: Make sure to highlight your experience working with AI technologies and platforms in your application, as this is a key requirement for the role.
• Be prepared to demonstrate your technical expertise and ability to communicate complex ideas to non-technical stakeholders during the interview process.
• Showcasing your problem-solving skills and willingness to learn is crucial, as the role requires adapting to new challenges and technologies.
• Having a strong understanding of IT security principles and customer requirements is essential, so be sure to review these topics before applying.
• Consider including examples of your experience working with cloud infrastructure and security best practices in your application, as these are desirable skills for the role.
• Don't be afraid to ask questions during the interview process, and be prepared to discuss your thoughts on the future of AI and its applications.