Solutions Engineer

## About the Role As a Solutions Engineer at Scrunch AI, you will play a critical role in helping enterprise customers navigate the complex landscape of AI-first solutions. You will work closely with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to deliver tailored solutions that meet the unique needs of each customer. Your technical expertise and strategic thinking will be essential in driving the success of our customers and contributing to the growth of the company. The role of a Solutions Engineer is multifaceted, requiring a deep understanding of AI solutions, as well as the ability to communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for conducting deep technical discovery and multi-stakeholder workshops to understand customer needs and craft tailored solutions. In this role, you will have the opportunity to work with a wide range of customers, from Fortune 500 companies to innovative startups, and help them unlock the full potential of AI-first solutions.

## What You Will Do - Work with Enterprise Account Executives and leadership on complex, enterprise-level sales cycles from discovery and technical evaluation through to proposals, PoCs, and closed-won deals - Conduct deep technical discovery and multi-stakeholder workshops to understand customer needs and craft tailored solutions - Own technical demonstrations and architecture design, including integrations, data flows, and enterprise-grade configurations - Translate product capabilities into customer value and handle security, compliance, and procurement processes on behalf of the customer during deal cycles - Collaborate cross-functionally with Product, Engineering, Legal/Compliance, and Support to ensure proposed solutions align with product roadmap and compliance requirements - Feed customer feedback for future product improvements and accelerate time-to-value and adoption post-sale - Support onboarding and expansion efforts to ensure smooth handoffs to Customer Success and help identify opportunities for upsells, expansion, or additional use cases - Work closely with the Sales team to develop and execute account plans, identifying key decision-makers and stakeholders - Develop and maintain a deep understanding of the company's products and services, as well as the competitive landscape

## What We Are Looking For - 6-10+ years of experience in Solutions Consulting, Sales Engineering, or Solutions Architecture - Experience working on enterprise deals and managing multiple projects and stakeholders concurrently - Ability to effectively explain complex concepts to any audience in the form of clear, polished presentations and/or responses to questions and challenges - Experience speaking with and presenting to C-Level executives - Comfort with ambiguity and the ability to adapt to the market, the state of the organization, and quickly shifting priorities - Strong understanding of AI solutions and their applications in enterprise environments - Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

## Nice to Have - Experience working with AI-powered search and conversational agents - Knowledge of cloud-based technologies and enterprise software solutions - Familiarity with agile development methodologies and DevOps practices - Experience working in a fast-paced, rapidly changing environment

## Benefits and Perks - Ownership: Equity in a fast-growing, category-defining company - Wellbeing: Medical, dental, vision, and life & disability insurance - Family support: Paid parental leave when life's biggest moments happen - Setup: Home office stipend so your workspace doesn't suck - Remote support: Phone and internet reimbursement - Growth: L&D budget for courses, conferences, and whatever makes you sharper - Time off: Flexible PTO — take what you need, we trust you - Financial wellness: 401(k) - Connection: Team offsites and a crew that genuinely likes each other

- To stand out in this role, focus on developing a deep understanding of AI solutions and their applications in enterprise environments.

• Be prepared to provide specific examples of how you've handled complex technical sales cycles and worked with cross-functional teams to deliver tailored solutions.
• Make sure your resume and online profiles are up-to-date and highlight your technical expertise and strategic thinking.
• During the interview process, be prepared to ask thoughtful questions about the company's products and services, as well as the competitive landscape.
• Consider creating a portfolio that showcases your technical skills and experience working with AI solutions.
• Don't be afraid to ask about the company culture and values, as well as opportunities for growth and professional development.
• Be prepared to negotiate your salary and benefits package, and don't be afraid to walk away if the offer isn't right for you.