Solutions Support Engineer

## About the Role As a Solutions Support Engineer at Wiz, you will be part of a global team delivering expert-level technical support across the company's cloud-native security platform. Your day-to-day responsibilities will involve investigating and resolving customer technical issues, troubleshooting cloud connector and integration failures, and diagnosing workload scanning and runtime security issues. You will work closely with the customer support team to ensure seamless issue resolution and collaborate with the engineering team to implement automation that scales the support offering.

The role requires a strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment. You will be working in a fast-paced environment, with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

Wiz is committed to fostering a culture of innovation and collaboration, with a team of talented professionals who are passionate about cloud security. As a Solutions Support Engineer, you will have the opportunity to work with a cutting-edge platform, harnessing Google's Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments.

## What You Will Do - Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security - Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - Diagnose workload scanning and runtime security issues, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring - Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage - Support shift-left security workflows, including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning - Design and implement automation that scales the support offering, leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency - Participate in on-call rotation for after-hours, holiday, and weekend support coverage - Collaborate with the engineering team to implement new features and improve existing ones - Provide technical guidance and training to customers and internal stakeholders

## What We Are Looking For - 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role - 2+ years working with cloud platforms (AWS, Azure, GCP), including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services - 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications - Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment - Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL - Proficiency with command-line tools and Linux operating system environments - Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

## Nice to Have - Experience with cloud security platforms and tools, such as Cloud Security Command Center, Cloud Security Scanner, and Cloud IAM - Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes - Familiarity with agile development methodologies and version control systems, such as Git - Experience with automation tools, such as Ansible, Terraform, or CloudFormation

## Benefits and Perks - Competitive salary and benefits package - Opportunities for professional growth and development in a fast-growing company - Collaborative and dynamic work environment with a team of talented professionals - Flexible working hours and remote work arrangements - Access to cutting-edge technologies and tools - Professional development and training opportunities - Recognition and reward for outstanding performance

- To stand out as a candidate, make sure to highlight your experience with cloud security platforms and tools, as well as your ability to work in a fast-paced, remote environment.

• Be prepared to provide specific examples of your technical expertise, particularly in cloud platforms like AWS, Azure, and GCP.
• Showcase your problem-solving skills and ability to think critically and creatively.
• Familiarize yourself with Wiz's AI-powered platform and be prepared to discuss its capabilities and applications.
• Be open to learning and growing with the company, and be willing to take on new challenges and responsibilities.
• Don't be afraid to ask questions during the interview process, and be sure to clarify any doubts or concerns you may have about the role or the company.