Spanish Bilingual Certified Pharmacy Technician Refill & Medication Adherence

About the Role

The role entails managing both inbound and outbound pharmacy communications, supporting medication adherence, and helping remove access barriers for patients. This is a fast-paced, service-driven environment that requires proactive patient outreach and a deep understanding of the medication journey. The ideal candidate will be someone who thrives in a remote work setting, is technologically savvy, and is motivated by the opportunity to have a direct impact on patient care.

Shields Health Solutions is committed to fostering a culture of inclusivity and diversity, and this role is a testament to that commitment. By hiring a bilingual pharmacy technician, the company aims to bridge the gap in healthcare access for Spanish-speaking patients and provide them with the same level of care and attention that English-speaking patients receive.

What You Will Do

• Manage inbound and outbound pharmacy communications in both English and Spanish
• Support medication adherence and help remove access barriers for patients
• Act as a liaison between patients, pharmacists, clinicians, payors, and health system partners
• Ensure timely refills and resolve pharmacy claims issues
• Deliver high-quality service and compassionate care to patients
• Proactively outreach to patients to support their medication journey
• Collaborate with the healthcare team to develop and implement patient-centered care plans
• Utilize digital tools and technology to streamline pharmacy operations and improve patient outcomes
• Stay up-to-date with the latest developments in pharmacy practice and patient care
• Participate in ongoing training and professional development to enhance skills and knowledge

What We Are Looking For

• Certification as a pharmacy technician
• Fluency in both English and Spanish (verbal and written)
• 2+ years of experience in a pharmacy setting
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, remote environment
• Proficiency in digital tools and technology, including electronic health records and pharmacy management systems
• Strong problem-solving and analytical skills
• Ability to work collaboratively as part of a healthcare team
• knowledge of patient advocacy and medication access principles

Nice to Have

• Experience working with patients from diverse cultural backgrounds
• Knowledge of medical terminology and pharmacy practice
• Certification in a specialized area of pharmacy practice (e.g. immunization, hospice care)
• Experience with patient outreach and engagement programs
• Familiarity with healthcare quality metrics and performance improvement initiatives

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work remotely and have a direct impact on patient care
• Comprehensive training and professional development programs
• Collaborative and inclusive work environment
• Access to cutting-edge digital tools and technology
• Flexible scheduling and work-life balance
• Recognition and reward programs for outstanding performance
• Opportunities for career advancement and professional growth
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Remote work stipend and technology allowance

• Highlight your bilingual skills: As a bilingual pharmacy technician, your language skills are a key asset. Be sure to highlight your proficiency in both English and Spanish, and provide examples of how you have used these skills in a healthcare setting.
• Emphasize your patient-facing experience: This role requires strong communication and interpersonal skills, particularly in a patient-facing context. Be prepared to talk about your experience working with patients, and how you have handled challenging or sensitive situations.
• Showcase your digital skills: As a remote worker, you will be using digital tools and technology to manage pharmacy operations and communicate with patients. Be sure to highlight your proficiency in these areas, and provide examples of how you have used technology to improve patient outcomes.
• Demonstrate your knowledge of patient advocacy and medication access: As a pharmacy technician, you will be working to support medication adherence and remove access barriers for patients. Be prepared to talk about your understanding of these principles, and how you have applied them in a healthcare setting.
• Prepare to talk about your experience working in a fast-paced environment: This role requires the ability to work in a fast-paced, remote environment. Be prepared to talk about your experience working in similar settings, and how you have managed your time and priorities to meet deadlines and achieve goals.
• Research the company culture: Shields Health Solutions is committed to fostering a culture of inclusivity and diversity. Be sure to research the company culture and values, and be prepared to talk about how you align with these principles.
• Be prepared to discuss your long-term career goals: As a pharmacy technician, you may have long-term career goals that involve advancing to a leadership role or specializing in a particular area of pharmacy practice. Be prepared to discuss your career aspirations, and how this role fits into your overall career plan.