Special Officer, CEO Office

About the Role

The role matters because it enables the CEO and other teams to focus on strategic decisions and growth initiatives, knowing that day-to-day operations are well-managed. The team context is dynamic, with a flat organization that values speed, ownership, and clarity. Reporting directly to the CEO, this role offers a unique perspective on how the business operates and the opportunity to contribute directly to the company's mission.

Bjak is a company that builds superior application platforms globally, with the mission of creating successful businesses while contributing positively to society. The company has developed the first and leading insurance platform in Southeast Asia, serving over 8 million users across the region. Bjak is committed to continuing its mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI.

What You Will Do

• Provide day-to-day support to the CEO, including managing schedules, meetings, documentation, and follow-ups on decisions and action items.
• Track CEO priorities and internal deliverables across teams, ensuring updates are collected, timelines are met, and issues are escalated early.
• Coordinate cross-functional execution across teams such as HR, Operations, Finance, Product, and Marketing by aligning timelines, tracking progress, and driving follow-ups.
• Handle hands-on administrative and operational work, including documentation, data tracking, reporting, and maintaining internal trackers and workflows.
• Prepare briefing notes, summaries, and internal updates to support meetings and leadership decision-making.
• Support ad-hoc requests, urgent matters, and special projects assigned by the CEO, handling last-minute changes with clarity and composure.
• Develop and maintain processes to ensure efficiency and scalability in the CEO's office.
• Collaborate with various teams to ensure alignment and effective execution of projects and initiatives.
• Analyze and resolve operational issues, providing recommendations for improvements.
• Maintain confidentiality and handle sensitive information with discretion.

What We Are Looking For

• Experience in internal operations, administrative support, coordination, or similar execution-focused roles.
• Strong organization and task-tracking skills, with the ability to manage multiple workstreams.
• Solid spreadsheet and documentation skills, particularly in Google Sheets and Excel.
• Clear written communication for internal updates, summaries, and follow-ups.
• High level of discretion and professionalism when handling sensitive information.
• Comfort working in a fast-paced environment with shifting priorities.
• Ability to drive execution without formal authority.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Nice to Have

• Experience working in a tech company or startup environment.
• Knowledge of project management tools and software.
• Certification in administrative assistance or a related field.
• Experience with data analysis and reporting.

Benefits and Perks

• Competitive compensation package, reflecting both experience and suitability for the role.
• Opportunity to work directly with the CEO and gain close exposure to how the business operates.
• Critical internal role supporting execution across multiple teams.
• Flat, no-politics environment that values speed, ownership, and clarity.
• Strong growth opportunities in a high-growth, market-leading tech company.
• Flexible working hours and remote work options.
• Access to the latest tools and technologies.
• Professional development opportunities.
• Health and wellness programs.
• Generous paid time off policy.

• Develop your Excel and Google Sheets skills: Proficiency in these tools is crucial for success in this role. Practice creating complex spreadsheets, data tracking, and reporting.
• Showcase your ability to work independently: Highlight instances where you've driven execution without formal authority, demonstrating your self-motivation and problem-solving skills.
• Prepare to talk about process improvement: Think about how you can contribute to making the CEO's office more efficient and scalable. Come up with concrete examples of process improvements you've made in previous roles.
• Be ready to handle sensitive information: Given the nature of the role, discretion and professionalism are key. Prepare examples of how you've maintained confidentiality in previous positions.
• Understand the company culture: Research Bjak's mission, values, and work environment. Show your enthusiasm for the company's commitment to creating successful businesses while contributing positively to society.
• Ask about growth opportunities: During the interview, inquire about professional development opportunities and how the company supports the growth of its employees.
• Negotiate based on experience: If offered the role, negotiate your compensation package based on your experience and the value you can bring to the position. Highlight your relevant skills and achievements.