Specialist Payroll

About the Role

Day-to-day, the Payroll Specialist will work closely with internal stakeholders, including HR, Benefits, Tax, and Finance teams, to gather information and resolve payroll questions or issues. This role requires strong analytical, organizational, and problem-solving skills, as well as the ability to communicate clearly and professionally with employees, managers, and business partners.

As a key member of the payroll team, the Specialist will contribute to continuous improvement efforts that strengthen payroll quality and efficiency. This includes identifying and resolving recurring issues and process gaps, as well as developing and implementing process improvements that enhance payroll consistency, compliance, and service quality.

What You Will Do

• Process payroll accurately and on time for regular employees, retirees, flight attendants, expatriates, disability-related payroll cases, and global mobility-related payments
• Review payroll inputs and outputs to identify discrepancies, validate data, and resolve issues before payroll completion
• Maintain and update payroll records, including banking data updates and other employee payroll changes
• Process disability-related payroll transactions in alignment with established procedures, timelines, and requirements
• Process garnishments in accordance with applicable requirements, deadlines, and established procedures
• Support tax-related payroll activities, including review, validation, issue resolution, and compliance-related processing
• Research and resolve payroll issues related to pay, deductions, taxes, garnishments, direct deposit, disability cases, and employee data
• Partner with HR, Benefits, Tax, Finance, and other internal stakeholders to gather information and resolve payroll questions or issues
• Ensure payroll activities are completed in alignment with company policy, internal controls, and applicable regulatory requirements
• Support payroll reconciliations, audits, reporting, and year-end activities to maintain accuracy and audit readiness
• Monitor recurring issues and process gaps and contribute to continuous improvement efforts that strengthen payroll quality and efficiency
• Communicate clearly and professionally with employees, managers, and business partners regarding payroll questions and issue resolution

What We Are Looking For

• Experience in payroll processing, payroll operations, or a related function
• Knowledge of payroll processes, controls, and issue resolution practices
• Strong attention to detail and commitment to accuracy
• Strong analytical, organizational, and problem-solving skills
• Ability to manage sensitive and confidential information appropriately
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment
• Consistently prioritizes safety and security of self, others, and personal data
• Possesses a high school diploma, GED, or high school equivalency
• Authorization to work and live in Jamaica at the time of application

Nice to Have

• Experience supporting multiple employee populations or complex payroll scenarios
• Knowledge of payroll software and systems
• Certification in payroll or a related field
• Experience in a fast-paced, dynamic environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and reward for outstanding performance
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Comprehensive health and wellness programs
• Generous paid time off and holidays

• Develop a strong understanding of payroll processes, controls, and issue resolution practices to stand out in your application.
• Highlight your experience in managing sensitive and confidential information, and be prepared to provide examples.
• Showcase your analytical, organizational, and problem-solving skills, and demonstrate how you've applied these skills in previous roles.
• Be prepared to discuss your knowledge of payroll software and systems, and any relevant certifications or training.
• Research the company culture and values, and be prepared to explain why you're a strong fit for the role and the organization.
• Consider creating a portfolio or examples of your work to demonstrate your skills and experience, and be prepared to discuss these during the interview process.