Sr Collections Specialist
WFA Digital Insight
As demand for skilled collections specialists grows, Medline Industries is seeking a seasoned professional to oversee complex account reconciliations. With a 25% increase in remote collections roles in the past year, candidates with intermediate Excel skills and experience in business-to-business collections are in high demand. Medline Industries offers a competitive total rewards package and continuing education opportunities, making this role an attractive choice for those looking to advance their careers. Before applying, candidates should be aware of the role's requirements, including travel up to 10% of the time and a strong understanding of accounts receivable management.
Job Description
About the Role
The Senior Collections Specialist plays a critical role in managing complex high-profile accounts, ensuring timely payments, and mitigating risk. This role entails daily interactions with internal stakeholders, including sales teams, and external customers to resolve issues and optimize account performance. As a key member of the collections team, the successful candidate will have a strong understanding of accounts receivable management and excellent communication skills.The collections team is responsible for overseeing the reconciliation and collection activity for Medline Industries' accounts. This team works closely with sales teams to identify and resolve potential issues proactively. The Senior Collections Specialist will be responsible for mentoring and coaching junior team members, ensuring that best practices are followed and that the team is equipped to handle complex account issues.
Medline Industries values its employees and offers a competitive total rewards package, including continuing education and training opportunities. This role is an excellent choice for those looking to advance their careers in collections and accounts receivable management.
What You Will Do
- Review and analyze various accounts receivable reports, including aging, unapplied cash, short pay, and open credit request status reports
- Evaluate blocked orders and determine the appropriate course of action, such as releasing, recommending a credit hold, or negotiating repayment plans
- Identify and manage credit risk by recognizing when additional credit analysis is necessary and initiating requests with the Senior Credit Analyst
- Collaborate with sales teams to prepare and provide management with updates for monthly account reviews
- Facilitate conference calls with sales, customers, and other stakeholders to analyze data and reports, identifying problems and resolving service issues
- Review contracts and confirm applicable terms and conditions are properly assigned
- Coordinate with sales managers to schedule and conduct AR In-service calls with internal and external key stakeholders
- Collect and analyze accounts receivable data to quantify and identify pain points and past due drivers
- Perform root cause analysis, assign deadlines, monitor progress, and make adjustments as needed
- Train and mentor team members on policies, procedures, and best practices
What We Are Looking For
- High school diploma required, Bachelor's degree preferred
- 5+ years of experience in business-to-business collections, with at least 1 year of experience in large volume and critical account dispute resolution
- Intermediate level skill in Microsoft Excel, including V-lookups, pivot tables, and SUM functions
- Intermediate level skill in Microsoft Word, including inserting headers, page breaks, and tables
- Experience interpreting D&B reports and working with financial statements
- Professional NACM certification (CBA) or training preferred
- Strong communication and analytical skills
Nice to Have
- Experience working with SAP
- Certification in accounts receivable management
- Experience with process mapping and operational improvement
Benefits and Perks
- Competitive total rewards package
- Continuing education and training opportunities
- Opportunities for career advancement
- Bonus and/or incentive eligible
- Comprehensive health benefits
- Paid time off and holidays
- Remote work stipend
How to Stand Out
- Ensure your resume highlights intermediate Excel skills, including specific functions like V-lookups and pivot tables.
- Be prepared to discuss your experience with business-to-business collections and complex account dispute resolution.
- Familiarize yourself with Medline Industries' products and services to demonstrate your understanding of the company's needs.
- Practice answering behavioral questions that demonstrate your analytical and problem-solving skills.
- Research the company culture and be prepared to discuss how you can contribute to it.
- Review your portfolio and be prepared to provide examples of your work, including process maps and data analysis.
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