Sr. Coupa Pay Success Manager - 11600

name·Remote(United States)

Other

Excel

WFA Digital Insight

With the B2B payments market expected to reach

.3 trillion by 2027, demand for experts like Coupa Pay Success Managers has never been higher. As companies seek to optimize their digital payment strategies, professionals with a strong technical understanding of payment systems and exceptional client management skills are in high demand. Coupa, a pioneer in total spend management, is at the forefront of this innovation, offering a unique opportunity for those looking to leverage their skills in a rapidly evolving field. Before applying, candidates should consider their ability to drive customer success and adoption in complex payment solutions, as well as their fit with Coupa's collaborative and transparent culture.

Job Description

About the Role

The Sr. Coupa Pay Success Manager plays a pivotal role in driving the adoption and growth of Coupa Pay among large enterprise clients. This involves a deep understanding of the client's business needs and the ability to tailor solutions that meet those needs, leveraging Coupa's comprehensive spend management platform. The role is not only about technical expertise but also about forging strong partnerships with clients, understanding their long-term business objectives, and aligning Coupa Pay solutions to enhance their operational efficiency and profitability.

The day-to-day entails strategic planning, execution, and continuous improvement of customer success plans, ensuring that all stakeholders, including external partners and internal teams, are aligned and engaged. Given the nature of the role, the ability to communicate complex technical information in a clear and compelling manner is essential, both in writing and verbally. The manager will also be responsible for analyzing customer data to identify opportunities for growth and providing insights that can inform business decisions.

What You Will Do

Develop and execute comprehensive customer success plans for strategic clients, ensuring high adoption rates and customer satisfaction.
Conduct thorough needs assessments to understand each client's unique business objectives and challenges.
Provide product demonstrations and training to clients, showcasing the value proposition of Coupa Pay and its applications.
Collaborate with cross-functional teams, including sales, customer support, and product development, to ensure a cohesive customer experience.
Analyze customer data to identify trends, opportunities, and areas for improvement in the adoption and utilization of Coupa Pay.
Forge and maintain strong relationships with key decision-makers at client companies.
Travel occasionally to meet with clients and partners, as required.
Stay abreast of industry trends, competitor activity, and emerging technologies in B2B payments and spend management.
Develop and maintain expertise in Coupa's product offerings, including Coupa Pay, to effectively advise clients on best practices and optimal solutions.
Create and deliver reports on customer success metrics, including adoption rates, customer satisfaction, and return on investment.

What We Are Looking For

A minimum of 10-15 years of experience in a related field, such as B2B payments, digital payments solutions, or spend management.
Proven track record of driving customer success and adoption in complex payment solutions.
Strong technical understanding of payment systems, including digital payments and working capital solutions.
Experience working with large enterprise clients, preferably in a customer-facing role.
Excellent client management skills, with the ability to communicate technical information to non-technical stakeholders.
Strong problem-solving skills, with the ability to analyze data and provide actionable insights.
Experience with Software as a Service (SaaS) solutions, particularly in the finance or procurement sector.
Knowledge of industry-leading spend management platforms and payment solutions.

Nice to Have

Experience with Coupa BSM or other financial payment, accounting, and source-to-pay or procurement software.
Previous sales or lead consulting experience with applications such as Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, or SAP.
Certification in a related field, such as payments or procurement.
Experience in configuring and delivering software demonstrations.

Benefits and Perks

Competitive salary range of
04,000 to
45,333, based on experience and location.
Opportunity to work with a pioneering company in the spend management and B2B payments space.
Collaborative and transparent company culture that values innovation and excellence.
Professional development opportunities, including training and education in the latest technologies and trends.
Flexible, remote work arrangements, with occasional travel for client meetings.
Access to a global network of professionals and the chance to make a measurable impact on the business and its clients.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Recognition and reward for outstanding performance, including bonuses and equity options.

How to Stand Out

Tip: Build a strong understanding of B2B payments and digital payment solutions to stand out in your application.
Highlight your experience with SaaS solutions, particularly those in the finance or procurement sector, to demonstrate your technical expertise.
Showcase your ability to communicate complex technical information in a clear and compelling manner, both in writing and verbally.
Prepare examples of how you've driven customer success and adoption in previous roles, focusing on measurable outcomes and impact.
Consider obtaining certifications in related fields, such as payments or procurement, to enhance your application.
Research Coupa's culture and values to ensure alignment with your own professional goals and work style.
Be ready to discuss your strategic thinking and problem-solving skills, providing specific examples from your experience.

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