Sr. Escalations Expert
Other
SalesforceExcel
WFA Digital Insight
As demand for exceptional customer experience specialists continues to rise, Sunrun stands out for its commitment to employee development and well-being. With the solar industry booming, professionals skilled in Salesforce and Excel are in high demand. Before applying, candidates should be prepared to highlight their expertise in de-escalation techniques and customer relationship management.
Job Description
About the Role
The Senior Escalations Expert works directly with various Sunrun teams to effectively de-escalate priority, complex, and high-risk customer disputes.Responsibilities
- Manage and resolve escalated customer issues consistent with Sunrun guidelines
- Serve as the customer's single point of contact
- Work directly with internal teams to contribute to processes, training, and consequences based on customer escalation insights
- Deliver world-class customer experience for customers led by empathy and a "can-do" attitude
Requirements
- Proficiency in Salesforce and Excel
How to Stand Out
- Make sure to highlight your experience with Salesforce and Excel in your resume and cover letter.
- Be prepared to provide specific examples of de-escalation techniques you've used in previous roles.
- Showcase your ability to work independently and as part of a team.
- Practice your communication skills, as you'll be interacting with executives and customers directly.
- Research Sunrun's company culture and values to demonstrate your enthusiasm for the role.
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