Sr. Global Events Manager

About the Role

The Sr. Global Events Manager will be part of a vibrant team with diverse experiences, working in a remote-first environment that values connection and global inclusion. With a strong culture of innovation and customer-centricity, Twilio is shaping the future of communications and empowering millions of developers worldwide.

What You Will Do

• Own the event technology strategy, standards, and governance model across Twilio Global Events
• Develop and implement the strategy, configuration, QA, and launch process for event mobile app experiences, surveys, attendee engagement tools, lead retrieval, badging, onsite registration hardware, and onsite technology readiness
• Manage event data flows from registration through Salesforce and Tableau, including field mapping, naming conventions, data QA, campaign tracking, reporting requirements, issue resolution, and post-event closeout
• Design registration strategies, including registration flows, form logic, attendee types, approval workflows, data standards, compliance requirements, onsite check-in needs, QA processes, and launch readiness reviews
• Partner with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders to ensure event technology supports audience goals, business priorities, privacy requirements, and downstream reporting
• Build scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines, reporting frameworks, and support paths that allow distributed teams to execute smaller or repeatable events with greater consistency and less manual lift
• Manage event technology vendor relationships, platform roadmaps, support models, service expectations, renewals, and technology-related budget inputs
• Guide the planning, requirements, testing, and launch process for event websites and landing pages, including wireframes, copy documents, ticket requirements, metadata, accessibility considerations, registration paths, and

What We Are Looking For

• 5+ years of experience in event management, with a focus on event technology and registration operations
• Proven expertise in using Salesforce, Excel, and Google Sheets
• Strong understanding of event data flows, including field mapping, naming conventions, data QA, campaign tracking, reporting requirements, issue resolution, and post-event closeout
• Excellent project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience in managing global events, with a focus on creating consistent, high-quality event experiences at scale
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions

Nice to Have

• Experience with event mobile app experiences, surveys, attendee engagement tools, lead retrieval, badging, onsite registration hardware, and onsite technology readiness
• Knowledge of event technology vendors and platform roadmaps
• Experience with building scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines, reporting frameworks, and support paths
• Certification in event management or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work in a remote-first environment with a dynamic and diverse team
• Access to cutting-edge event technology and tools
• Professional development opportunities, including training and certification programs
• Flexible working hours and a healthy work-life balance
• Access to a global network of event professionals and thought leaders
• Opportunity to contribute to the development of innovative event experiences that shape the future of communications

• When applying, be sure to highlight your experience with event technology and registration operations, particularly with tools like Salesforce and Excel.
• Showcase your ability to work collaboratively in a remote setting and prioritize tasks effectively.
• Develop a strong understanding of event data flows and analytics to inform your event strategy.
• Be prepared to discuss your experience in managing global events and creating consistent, high-quality event experiences at scale.
• Research Twilio's culture and values to demonstrate your understanding of the company's commitment to remote-first work and global inclusion.
• Consider creating a portfolio of your event management experience, including examples of successful events and the technologies used to support them.