Sr Manager, Account Management - National
WFA Digital Insight
As the remote job market continues to grow, demand for skilled account managers with expertise in Salesforce and Excel has increased by 25% in the past year. With FORWARD's commitment to innovation and customer satisfaction, this role offers a unique opportunity for experienced professionals to make a significant impact. Candidates should be prepared to showcase their ability to build strong relationships, identify new opportunities, and drive business growth. Before applying, it's essential to understand the company's mission and values, as well as the requirements for success in this role.
Job Description
About the Role
The Sr Manager, Account Management role at FORWARD is a critical position that requires a unique blend of business acumen, technical skills, and leadership abilities. As a key member of the Growth team, this role is responsible for identifying, tracking, and responding to new opportunities across the national market. The successful candidate will have a deep understanding of the public sector and non-profit industries, as well as experience working with Salesforce and Excel.The role entails developing and maintaining strong relationships with key stakeholders, identifying new business opportunities, and collaborating with cross-functional teams to drive growth. The Sr Manager, Account Management will also be responsible for mentoring a diverse team of account managers, providing guidance and support to ensure their success.
What You Will Do
- Identify, track, and respond to new business opportunities across the national market
- Develop and maintain strong relationships with key stakeholders in the public sector and non-profit industries
- Collaborate with cross-functional teams to drive growth and identify new business opportunities
- Mentor and support a diverse team of account managers
- Develop and implement strategies to expand existing customer relationships
- Create pitch decks and proposals for customers
- Track prospect information and generate leads
- Provide timely reporting to senior-level management on goals, metrics, and lessons learned
- Coordinate on-site meetings, plan networking or social events, and ensure hotel or other accommodations for team members
- Serve as a thought leader to customers and provide guidance on how to run assistance programs at scale
What We Are Looking For
- 10-15 years of B2G sales and/or account management experience
- Strong understanding of the public sector and non-profit industries
- Experience working with Salesforce and Excel
- Ability to build strong relationships and influence government agency partners
- Strong discovery and presentation skills
- Ability to effectively identify and understand customer needs and connect them to business opportunities
- Experience leading a high-performing team of sales professionals
- Solution-oriented and creative problem-solving skills
- Ability to work well under pressure, multi-task, and prioritize workload
Nice to Have
- Experience working in a remote environment
- Knowledge of the legislative budget process
- Experience with proposal writing and pitch deck creation
- Familiarity with customer relationship management (CRM) software
- Certification in sales or account management
Benefits and Perks
- Fully remote position
- Unlimited PTO
- 100% employee-paid medical and dental insurance
- Stock options
- 401K plan
- Opportunity to work with a venture-backed company on a mission to build comprehensive solutions
- Collaborative and dynamic work environment
- Professional development opportunities
- Access to cutting-edge technology and tools
How to Stand Out
- Be prepared to showcase your experience working with Salesforce and Excel, and highlight your ability to build strong relationships with key stakeholders.
- Develop a strong understanding of the public sector and non-profit industries, and be prepared to discuss your experience working in these fields.
- Create a portfolio that demonstrates your ability to identify and capitalize on new business opportunities, and showcases your leadership and mentoring skills.
- Be prepared to discuss your experience working in a remote environment, and highlight your ability to work well under pressure and prioritize your workload.
- Research FORWARD's mission and values, and be prepared to discuss how your skills and experience align with the company's goals.
- Prepare to discuss your salary expectations and be prepared to negotiate, highlighting your unique skills and experience.
- Be aware of the company's equal opportunity employer status and value on diversity, and be prepared to discuss your own commitment to these values.
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