Sr. Manager, Partner Strategy & Operations
WFA Digital Insight
The demand for strategic operations leaders in the digital space grew 25% in 2025, and Chime is at the forefront of this trend. With a focus on innovation and customer experience, this Sr. Manager role is a unique opportunity for professionals with a background in partnerships and program management. As the remote job market continues to evolve, skills like Excel, strategic planning, and cross-functional leadership are in high demand. Candidates should be prepared to showcase their ability to drive accountability and continuous improvement across global partner ecosystems.
Job Description
About the Role
As a Sr. Manager of Partner Strategy and Operations at Chime, you will be responsible for developing and executing strategies that drive innovation and operational excellence across the company's global partner ecosystem. This role will focus on delivering stellar member interactions and improving the overall service experience. You will lead and develop a team of operations managers, driving key initiatives and analyzing performance trends to inform business decisions.The successful candidate will have a strong background in strategic planning, partnerships, and program management, with a proven track record of driving results and leading cross-functional teams. You will be responsible for owning the performance of external partners, including SLAs, quality, and operational efficiency, and driving accountability and continuous improvement across the BPO ecosystem.
Chime is committed to delivering exceptional customer experiences, and this role will play a critical part in achieving that goal. You will work closely with senior leaders across finance, procurement, operations, and strategy to deliver impact and build for the future.
What You Will Do
- Develop and execute strategies to drive innovation and operational excellence across the global partner ecosystem
- Lead and develop a team of operations managers, driving key initiatives and analyzing performance trends
- Own the performance of external partners, including SLAs, quality, and operational efficiency
- Drive accountability and continuous improvement across the BPO ecosystem
- Lead partner governance, performance reviews, and escalation management
- Influence senior leaders across finance, procurement, operations, and strategy to deliver impact
- Analyze performance trends and inform business decisions
- Develop and implement a comprehensive partner strategy that aligns with the company's goals and objectives
- Collaborate with cross-functional teams to drive alignment and results
- Drive operational excellence initiatives that improve member experience and ensure compliance
What We Are Looking For
- Bachelor's degree in Business, Strategy, or a related field; MBA preferred
- 7+ years of experience in strategic planning, partnerships, or program management related to BPOs
- Strong leadership and influencing skills, with the ability to lead cross-functional teams
- Excellent analytical and problem-solving skills, with the ability to drive insights and trends
- Strong communication and interpersonal skills, with the ability to influence senior leaders
- Experience with Excel and other analytical tools
- Ability to drive accountability and continuous improvement across global partner ecosystems
Nice to Have
- Experience with data-driven decision making and performance metrics
- Knowledge of the financial services industry and regulatory requirements
- Experience with partner governance and performance management
- Certification in strategic planning or program management
Benefits and Perks
- Competitive salary and bonus structure
- Comprehensive equity package and benefits
- Flexible remote work arrangements and stipend
- Opportunities for professional growth and development
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- Be prepared to showcase your ability to drive accountability and continuous improvement across global partner ecosystems
- Highlight your experience with strategic planning, partnerships, and program management
- Develop a strong understanding of the company's goals and objectives, and be prepared to discuss how you can contribute to achieving them
- Emphasize your ability to lead and influence cross-functional teams, and drive results in a fast-paced environment
- Be prepared to discuss your experience with data-driven decision making and performance metrics
- Show examples of your ability to drive operational excellence and improve member experience
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